We are excited to share that we've achieved ISO 27001 certification! Read more: cloudconvert.com/security

Sorry, we just have not the capacity to look into (in most cases file related) issues for non-customers. If you have product related questions you can contact us via the support form. Just select "General product questions".

should work again

This is definitely not coming from us. It seems you have some browser addons or malware in your browser? You can also try with a different browser.

Please contact us via the contact form or email and let us know an example job ID. Then we can look into it. Thanks.

The size of re-encoded videos depends on many factors based on the input content. You could check the current codec of the file using our metadata API and do not convert if the codec is already correct.

Please try to clear your browser cache.

Did you chose an output storage like Google Drive or Dropbox? In this case the files have already been saved to your output storage and cannot be downloaded any more.

No, sorry.

Thanks for the love ♥️

What issue do you have exactly?

On it.

This must be some kind of browser addon installed on your system. You might check the installed addons and remove unknown ones.

Exactly. Don't get confused by the term "minutes" we could also just have called it "credits".

You can find an explanation of our pricing model here: cloudconvert.com/pricing. Every file consumes at least 1 minute.

Cool, thanks for your inspiration :)

The Make module is not developed by us, it is made by the @make_hq team directly. Maybe add them, @make_hq? 😊

No, not out of the box. You could send custom requests to our API but this would be rather advanced.

❤️

Nothing down on our end. With which email address did you contact us?