Citizens Advice Copeland

**IMPORTANT UPDATE** From the 1st June 2021 we will no longer be accepting advice queries via 01946 693321/01229 772395. These lines are for admin queries only. To speak to an adviser or to arrange a call back please call our new freephone on 0808 278 7959. Thank you.

Today is #SaferInternetDay! A recent Ofcom report shows that 75% of internet users are concerned about online scams, fraud and phishing. For advice on staying safe online buff.ly/4hKQUCy Find out more about safer internet day⤵️ buff.ly/2VXeItJ

We will be at the Welcome Hub at Whitehaven United Reform Church next Monday 17th February from 11am-1pm. There will be FREE face to face support, advice & guidance. FREE food and drink will be also be served. We also have lots of advice on our website: buff.ly/3CZy32A

✨ Volunteering at Citizens Advice gives you the chance to support people in need, learn new skills and boost your confidence. Be part of making a positive impact in people’s lives #SVW2025 Get involved in your local community ⤵️ buff.ly/3HeTM8S

Did you know we offer a macmillan benefits advice service? If you or someone you know is living with cancer we can help with benefits advice, blue badge applications and travel to hospital costs. ☎️ If you would like an appointment call us on 01946 693321

🚄 Has your train journey been delayed or cancelled? You might be able to get a refund or compensation. Check what you’re entitled to ⤵️ buff.ly/3um4F4U

Do you want to give something back to your community and support vulnerable people in your area? We’re looking for new volunteers to join our team. Find out how you could use your skills and experience to be one of them ➡️ buff.ly/3HeTM8S

🏠 If you’re renting privately, your landlord is responsible for most major repairs to your home like pipes, heating & gas safety You should check your tenancy agreement to find out if your landlord is responsible for any other repairs Find out more ➡️ buff.ly/4jAiRP7

Looking for low-cost, energy efficient ways to stay warm and spend less this winter? Check out our winter heating checklist ⤵️ buff.ly/48lQuyh For more energy advice visit ➡️ buff.ly/3BaDPNn

Priority debt: creditors can take serious action e.g. taking possession of your home, disconnecting services or having you sent to prison Non-priority debt: creditors can take county court action to get a judgment to order you to pay Need help ➡️ buff.ly/3H5xCXd

Many of us have experienced the frustration of long and confusing complaint processes due to a delayed or missed parcel. Unresolved parcel problems can affect everything small businesses do with their day-to-day operations. Read our blog ⤵️ buff.ly/4hCDRmy

If you’re on a low income, it’s important you find out what benefits you might be able to get. You can find lots of free advice on our website ⤵️ buff.ly/3ZTeXaj

Self exclusion can help anyone who wants to stop betting and gaming, online and in person ⤵️ buff.ly/49RrXkB or visit ➡️ buff.ly/3pPMSRK buff.ly/3AgxCEY

❗ Reporting scams can help track down and stop scammers - this prevents others from being scammed. Don't feel embarrassed about reporting a scam. We can help you ⤵️ buff.ly/31iLdXr

If you’re behind on your rent payments, you should: 📝 Check how much rent you owe 📞 Talk to your landlord about the arrears 🔍 Get help to pay off the rent Our online advice can help you ⤵️ buff.ly/3Z0JVeN For more debt advice visit ➡️ buff.ly/3H5xCXd

It’s important to know what happens if you can’t pay your water bills and what help is available to you. ✅ You might be able to get support if you’re on benefits. Here’s what you need to know ⤵️ buff.ly/3YXuRjG For more energy advice ➡️ buff.ly/3BaDPNn

Cumberland Council wants fresh faces to join its Community Panels and help transform communities. Those interested should apply as soon as possible – the closing date for applications is February 9. buff.ly/3CA4Lg0 @CumberlandCoun

The next Wellbeing West Cafe we will be at is on Thurs 6th Feb from 1-3pm at St Peter's Community Hall, Lakeland Avenue, Whitehaven. Everyone is welcome to attend, there is free tea/coffee & biscuits! To find out when our next outreach session is visit ➡️ buff.ly/3H1OtLF

We are taking part in time to talk day on Thursday 6th February 2025. As an office we will be having cuppa and chatting away to start our day off!

⚡ A power cut might be planned or unplanned - but it's good to be prepared! Here's what you need to know ⤵️ buff.ly/47THkIA

You have the right to take time off work in certain circumstances - these are called 'statutory rights'. This time off might be paid leave or unpaid leave. Check your work rights ⤵️ buff.ly/45hS1TX