The #CustomerSuccess team for the #CustomerSuccess community.
Toronto, Ontario
Joined December 2018
- Tweets312
- Following359
- Followers368
- Likes264
CS in focus retweeted
In this 2.0 Leadership interview, @kcapote7 opens up with advice for accelerating your career, like:
1. Take ownership over problems outside your responsibilities
2. Measure your progress and impact on problems now
3. Build your Adaptability Quotient
nuffsaid.com/blog/customer-s…
CS in focus retweeted
Top 5 Slack Communities for Customer Success Professionals - hubs.li/H0P5rGz0 via @csinfocus_, @CSuccessNetwork, @fo_saas, @supportdriven #CustomerSuccess #Slack
ALT Top 5 Slack Communities for Customer Success Professionals
CS in focus retweeted
Looking for a new gig in the New Year? @CatalystIO is on a mission to create a magical, human-centric customer success platform and is #hiring for roles in #CustomerSuccess, #Engineering, #Legal, #Marketing, #People, and #Sales: catalyst.io/careers.
CS in focus retweeted
"""Metrics act as a catalyst to drive action and positive change in different segments, offerings, and throughout your organization"" - @mrbenwinn
🎬Watch our video with Ben Winn @CatalystIO to learn more:buff.ly/2JR3B4t"
CS in focus retweeted
Customer-facing teams when #Engineering deploys on a Friday at 4PM 😬
#customersuccess #saas #CSM #tech
CS in focus retweeted
This week @tolson, CEO of @pendoio joined us on NPS I Love You to discuss #CustomerSuccess & #Product tension, why being product-led benefits CSMs, and how his biggest mistake as an #entrepreneur helped to make Pendo a success. Full episode here: apple.co/3kIUX4d 🎧
CS in focus retweeted
When you're able to fix a customer's problem without escalating to #support or #engineering: 😁
CS in focus retweeted
We hope this has never been you! 😅
But if it has...maybe it's time to look into a #CustomerSuccess platform 😂 That way you can give yourself way more than 1 week's notice before a renewal!
#CSM #renewals #tech #saas #clientsuccess #customerexperience
CS in focus retweeted
A controversial statement to start off the week:
#NPS (Net Promoter Score) is like all Nicolas Cage movies...
Occasionally good to look at, but never to be taken very seriously 🤭
#customersuccess #nps #clientsuccess #csm #metrics #tech #saas
CS in focus retweeted
That age-old #Sales vs. #CustomerSuccess problem...we've all been there!
#clientsuccess #csm #saas #retention
CS in focus retweeted
How often do you talk with your customers? 🤔 If you aren't proactive about speaking with your customers, or you only speak with them when something is wrong or when they initiate it, churn is right around the corner 💀
#customersuccess #clientsuccess #csm #communication #saas
CS in focus retweeted
Customer Success professionals are no strangers to lengthy Salesforce integrations...
If you find a long integration process spooky 🎃 you should check out @CatalystIO's 1-click bi-directional Salesforce integration that can be fully set up in just a few days!⚡
CS in focus retweeted
Do you know which of your accounts will renew or not?
How sure are you?
@CatalystIO's Syd Strader, advises asking customers "if your renewal date were tomorrow, would you renew?" Read her article here: hubs.ly/H0y5mjV0)
#customersuccess #saas #customerexperience #csm
CS in focus retweeted
Is it better to hire a CSM with subject matter expertise or core CS skills?
We know, know, you want someone with both. But let's say you had to choose...which would you pick? 🤔
#customersuccess #saas #csm #customerexperience
CS in focus retweeted
In today's episode of NPS I Love You, Catalyst Head of CS @sydneystrader talks vulnerability and authenticity, and her journey crashing to rock bottom and building herself back up to where she is today ❤️ Listen here: apple.co/3jcPq5d #customersuccess #leadership
CS in focus retweeted
Three reasons why Google Sheets is the Ikea of customer management...
1. It's free/cheap 🤑
2. You have to build it all yourself 🔨
3. You get rid of it once you have any kind of budget 🗑️
Switching to @CatalystIO won't be as hard as you might think! hubs.ly/H0y5Jk-0
CS in focus retweeted
It's HARD to break into #customersuccess if you don't have CS experience. An experienced coach can make all the difference! Apply to the @CatalystIO Coaching Corner today: hubs.ly/H0xLNVZ0 #csm #hiring #jobs #customerexperience #mentorship #coaching
CS in focus retweeted
Many CS teams get stuck in reactive mode and can't escape because they're too busy putting out fires. @CatalystIO helps #customersuccess teams move from reactive to proactive Customer Success while actually reducing their workload. Click here for a demo: hubs.ly/H0xLL0x0
