Passionate about customers: building strong brands with customers and employees as your champion.
Seattle, WA
Joined May 2009
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spending time with my long time and new friends at the @CXPA_Assoc So grateful for the passion, learning, new connections, and memories made. It reminded me that relationships is what it’s all about. Thank you to all who lifted me up this week and so many more.
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Very humbled to be joining the @LPGAGirlsGolf Leadership Academy with our longtime partner and collaborator, @Acer on a panel with powerful executive women from @Acer @Nike and @SoFi to discuss how golf can empower young women to become future leaders. designit.com/stories/events/…
Our Designit global study is out today! "When upheaval leads to elevation...marketing and customer insights from the year that changed everything." lnkd.in/ggMADFs
lnkd.in/gcDdupu
Dylan Ackley completed Run 25.9mi | 41.7km. Time 05:01:57. track.rtrt.me/e/IRM-COEURDAL… #IMCDA – at Idaho, USA
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Karyn Furstman, CCXP, XMP, CCX retweeted
🔥Friends! If you're lucky enough to find @mishbatt leading a chat on #CX #data #analytics, you need to check it out. Put this on your calendar for Thursday at 1 p.m. Eastern. @LaTonyaTeaches @alliegshow @customers_furst #CustomerExperience #Metrics #Leadership
Karyn Furstman, CCXP, XMP, CCX retweeted
Welcome to Designit, @Rational_CX ! Our sister company within @Wipro, Rational, is uniting with us as one team under the Designit brand. Together, we’re ready to pursue shared progress for people, business, and planet.
I posed the question about making CX real with my long-term CX colleagues and friends and how they turn 'concepts' into 'constructs.' Thank you! @stephaniethum @iclindberg @annettefranz @iclindberg linkedin.com/pulse/demystify…
Karyn Furstman, CCXP, XMP, CCX retweeted
Thursday on the #CX #Leadership Power Up 🔌🌟⚡️on @joinClubhouse! We’re talking customer survey dos, don’ts, and voice of the customer basics. Join me, @LaTonyaTeaches, @annettefranz, @customers_furst, @jeanniecw, + @mishbatt Thursday, Feb 11 at 1:00 PM EST! #VOC
Our veteran CX women got together and discussed what new (and evolved) skills customer experience leaders have needed over the past year. Thanks @stephaniethum for the great topic and @annettefranz @jeanniecw @iclindberg for your insights! practical-cx.com/post/do-cx-…
I'm so #grateful for all of these long time experienced CX ladies! @annettefranz @jeanniecw @iclindberg @stephaniethum #cx #relationships #gratitude
Gratitude – Always More Than a Platitude! | CX Journey™ buff.ly/2ITfjuI I'm so #thankful for this group of ladies: @customers_furst, @jeanniecw, @stephaniethum, @iclindberg ... and their contributions to this post! #gratitude #thankyou #grateful #customerexperience #cx
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Thanks to @iclindberg for rounding up @annettefranz @stephaniethum @jeanniecw and me to share spooky stories from our collective #cx pasts and professional lives, including failures, mistakes and lessons learned. chiefcustomer.com/2020/10/ch…
Happy #cxday2020! So excited to be honoring our employees and celebrating our customers today around the globe! Grateful for my CX colleagues who have become my friends and finding a profession that I love. #cxday #cxpa #customerexperience #veterancxwomen
Celebrating CX Successes with experienced CX Leaders linkedin.com/pulse/celebrati… via @LinkedIn @iclindberg @annettefranz @stephaniethum @jeanniecw
#trust is the foundation of any relationship, business or personal. @jeanniecw invited me, @annettefranz @iclindberg and @stephaniethum to discuss this in a LinkedIn Live Discussion "How to Build Customer Trust" this Friday August 14th at 9am PT, 12pm ET. lnkd.in/gGXnK9Z
Some great questions posed by Stephanie Thum, CCXP on the importance of proactive customer experience leadership as we navigate the #nextnormal . Honored to have this discussion with these CX leaders. – at Bellevue, WA
Most of us prefer to be proactive leaders. The realities of #COVID19, however, have tested our ability to be reactive.
@annettefranz @iclindberg @customers_furst @jeanniecw + I recently partnered up to mind-meld on the topic. See the colorful takeaways.
linkedin.com/pulse/proactive…
So honored to be part of this group of #womenincx and talk about the impact of CX in this new world. I learned so many lessons as CXO during the 2008 financial downturn that have stayed with me today including leading with calmness, empathy and integrity. Focus on what matters. – at Bellevue, WA
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