Jess Leitch (@dagnabbit_) header
Jess Leitch (@dagnabbit_) profile picture

GM & Head of Service Design @frogdesign. Service Designer. Co-Founder https://teapaw.org/t.co/pGPlsCXAhY. FRSA. Big fan of Count Duckula. Australian in SF.

San Francisco, CA
Joined July 2008
Photo by Jess Leitch (@dagnabbit_)Photo by Jess Leitch (@dagnabbit_)Photo by Jess Leitch (@dagnabbit_)Photo by Jess Leitch (@dagnabbit_)Photo by Jess Leitch (@dagnabbit_)Photo by Jess Leitch (@dagnabbit_)Photo by Jess Leitch (@dagnabbit_)Photo by Jess Leitch (@dagnabbit_)Photo by Jess Leitch (@dagnabbit_)Photo by Jess Leitch (@dagnabbit_)
Jess Leitch retweeted
We created a blueprint of the Airbnb experience and used it to improve our service end-to-end
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Oh this is so bad.
1/2 Distressing experience @Tesco just now. 10.50pm near Chancery Lane tube after a work event I receive a text to get a sandwich for my son’s packed lunch tomorrow. I see a store, think I’m in luck, but I can only *enter* the store if I download the app & sign up to club card.
Really enjoyed hearing Christine speak yesterday at @theinformation WTF summit. I loved how she thinks about the digital properties of the metaverse as countries, with coming innovation focussed on moving money across these country borders and even travel across borders
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I kinda hate this. How is it helping?
The current use of augmented reality in dinning
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This is wow
INCREDIBLE from Lux family co @runwayml at the cutting-edge of ART x TECH change the text of the video–– change the background on the fly coming to @runwayml for text-to-video-editing…
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Jess Leitch retweeted
A lot of the data is finally in... "The Great Resignation" was NOT people leaving companies over WFH policies. It was NOT people leaving companies to start new businesses. It was 2M women leaving the workforce in droves because of the changing demands of work and home life.
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Product designers: What's the best design book you've read?
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This seems like the perfect match!
And… we’re closed! @Metromile is now a @Lemonade_Inc company! In return for $145m in $LMND stock, we got over $155m in cash + $110m in car premiums + 49 state licensed insurance entity + data from 500 million car trips!
Timeline cleanser
Ever wondered how Koala's are weighed? 😅🥰
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Design your service for when things go wrong!
Our HP printer hasn’t been working for a month and every manner of troubleshooting, resets, changing ink cartridges, didn’t seem to work. After calling HP, they said the debit card on file had expired so they manually disabled our printer. In unrelated news, I’m now radicalized
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As a new parent this is almost debilitatingly depressing.
A clip from Don’t Look Up, and then a real TV interview that just happened
I'm not sure about this. For years the advertising in print was a feature. I do agree that it is painful when what you've paid for as an ad free service, changes business model mid service and all of sudden your service is interrupted with ads
If I pay, I don’t want to see ads. On no service. In no product.
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I don't understand why companies are still doing this. It is a very poor decision on multiple levels.
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I had to make a before and after to really appreciate how good the James Webb Telescope really is.
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🤩🤩🤩
It's here–the deepest, sharpest infrared view of the universe to date: Webb's First Deep Field. Previewed by @POTUS on July 11, it shows galaxies once invisible to us. The full set of @NASAWebb's first full-color images & data will be revealed July 12: nasa.gov/webbfirstimages
So excited about this
As you may have heard The James Webb Space Telescope will be releasing "data from its first five targets" on Tuesday. I'm no astronomer but here's what I've gathered about what that means, and what we'll see.
Reasons why we need service design #34567
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We've had fun playing with @Apple's new #RoomPlan API @Shopify What if your room had a reset button? ✨
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