Expert in improving service delivery, creating a positive culture, and building leadership capability - Author
Joined May 2009
- Tweets3.8K
- Following67
- Followers1.3K
- Likes141
Met kindred spirits on the way to see the @TheDandyWarhols last night in Melbourne. Like us, they were going because seeing the Dandy’s was the main event.
Great set as always, just wish it would have been a full headline gig.
David Joyce retweeted
Technology led change is putting the cart before the horse
reconceive.com.au/technology…
#technology #agile #transformation #leadership #leadershipdevelopment #leaders #hr #culture #futureofwork #leadershipcoaching #leadershipskills
What is a progressive leader?
reconceive.com.au/what-is-a-…
#leader #leadership #leadershipmindset #leadershipdevelopment #leadershipskills
David Joyce retweeted
In Memoriam……
W. Edwards Deming
14th October 1900 to 20th December 1993
The World lives better for your contributions .
@DemingInstitute
David Joyce retweeted
I'm an Arsenal fan who just lost my best friend; He was as Spurs as they come. Some things are bigger than football, I'd love nothing more than for this to gain some traction amongst your lot. My thanks in advance (Posting on behalf of Michael's Dad) #coys redd.it/r8aaop
David Joyce retweeted
@AlasdairGold Violet was due to undergo lumber puncture tomorrow, but has tested positive for COVID 19 aswell as battling cancer :( please like, RT and get this trending to give her the support she needs, keep fighting young girl ❤️🤗 #Violetsdream 🙏
gofund.me/5db5ccb7
Congratulations to one of our clients, WorkCover Queensland, for winning the Customer Service Project of the Year award at the Customer Service Institute of Australia's 2021 Australian Service Excellence Awards!
@ProgLeaderForum
linkedin.com/posts/workcover…
Are we just digitising 19th century innovations?
reconceive.com.au/are-we-jus…
#LeadershipDevelopment #leadership #culture
@ProgLeaderForum
@ReconceiveAU
David Joyce retweeted
Achieve true agility and break free of the fad lifecycle
reconceive.com.au/achieve-tr…
#technology #agile #transformation #leadership #leadershipdevelopment #leaders #hr #culture #futureofwork #leadershipcoaching #leadershipskills
David Joyce retweeted
If you are one of a growing number of leaders who want to build a better organisation for your customers & colleagues, in the most disruptive of times, welcome to the Progressive Leaders Forum
reconceive.com.au/progressiv…
#LeadershipDevelopment #leadership #culture @ProgLeaderForum
David Joyce retweeted
Are you a progressive leader? What are the qualities of a progressive leader? How is progressive leadership better for you, your organisation and your customers?
reconceive.com.au/what-is-a-…
#LeadershipDevelopment #leadership #culture #progressive-leaders @ProgLeaderForum
David Joyce retweeted
"Managers tend to think of culture in "local" terms as a separate thing that can be manipulated without consequence to the larger system, and they rarely realise the present culture is the product of structures and processes that have been successful in the past." -Edgar Schein
David Joyce retweeted
"What actually matters to citizens is that public services work, not that they can be accessed on their smart phone."
John Seddon's critique of the McKinsey report on 'digital public services'
vanguard-method.net/2020/10/…
David Joyce retweeted
When the leaders studied what was going on they learned that, similarly, no value work could be done – all the call centre could do was pass a record of the call on – so they were paying a quarter of a million pounds a year for nothing. #familiar
"What actually matters to citizens is that public services work, not that they can be accessed on their smart phone."
John Seddon's critique of the latest McKinsey report on 'digital public services'
vanguard-method.net/2020/10/…
David Joyce retweeted
Mitä jos julkisten palveluiden kasvavat kustannukset eivät johdu ainoastaan väestön ikääntymisestä?
Osaammeko nähdä perusterveydenhuollon saatavuuden ja häiriökysynnän välistä yhteyttä?
yle.fi/uutiset/3-11557400
#häiriökysyntä #sote #soteuudistus #buurtzorg #johtaminen
David Joyce retweeted
Sorry to see Jenny Mikakos resign. She has worked tirelessly in this pandemic. Premier Andrews assertion that the Health Minister was responsible for the Quarantine system lacks logic. How could a Health Minister direct Police to be involved? @NSWHealth
David Joyce retweeted
"If management sets quantitative targets and makes people’s jobs depend on them – they will meet the targets – even if they have to destroy the enterprise to do it." -W. Edwards Deming
The system drivers people's behaviour.
#Systems101