#ParkinsonsDisease (PD) is unpredictable, disrupting the lives of both patients and their care partners. At AbbVie, we’re raising awareness of the impact of sleep on the PD community by sponsoring a new survey conducted by PD Avengers. #WeAreAbbVie bit.ly/3VUpkcI

This week kicks off @AbbVie’s annual Week of Possibilities, a time when thousands of fellow employees come together worldwide to serve our #local communities. I’m excited to see the positive impact we’ll make and the lasting connections we’ll build with our communities.

Using Merlin ChatGPT extension by @foyerwork and its incredible. One tool with 10 features including free GPT-4, one click access to ask questions, write content, summarize youtube videos, articles, pdf, websites. Install Now for FREE at getmerlin.in

Is there an issue with the Customer Service number for @Hertz? Rings busy which shouldn't surprise me after terrible experience with current rental (or better said, cancelled reservation with no notification/support) #customerservicefail

How #CustomerExperience is Getting in the Way of a Great Customer Experience | ow.ly/VNoh50DKjw7 | #CX has become the new "answer to everything" but this could lead to overengineering the actual #custexp

The future of AI and what #CustomerExperience leaders can learn from it | via @customerthink ow.ly/bfBt50DKjn6 | Great points concerning a key gap AI will need to eventually address to be more fully utilized #customercare vs. #customerservice

Six #CustomerExperience Lessons You Can Learn From Netflix | ow.ly/6y5r50DKi0p | Another quick read highlighting some of the best in class practices Netflix uses to differentiate their #cxm Fav sound bite - "Happy employees create happy customers"

From CX to EX: How #CustomerExperience Will Evolve as Ecosystems Take Hold | ow.ly/mh8M50DKhIo | Centralized platforms & systems are needed to better support personalized experiences and support but need to make sure they don't negatively impact #custexp

Is User Experience (UX) taking over #CustomerExperience (CX)? | ow.ly/Jo4W50DKiuj | While the article focuses on #Saas type organizations, see this developing across industries and verticals as #ux directly impacts the customers perspective of #cx

Using Data to Own the #CustomerExperience on Everything, Including Health ow.ly/QHJ430rvFbf | Interesting read on the potential impact a new (but well established disruptor) might have on the healthcare industry #360viewofcustomer #isitreallyjustaboutthedata

Balancing Digital & Human For An Awesome #CustomerExperience ow.ly/q4q730rvFcT | In a world of contactless and virtual support, the need to balance high tech and high touch is crucial to a successful #cxm strategy #custexp #botsalonearenttheanswer

#CustomerExperience in 2021: Expand Your Digital Footprint ow.ly/4Kzi30rvF70 | Another great reminder that, as customers have become accustomed to a new way of life, they will be looking for organizations to change the levels and types of support being provided. #cxm

The Future of #CustomerExperience ow.ly/nXhL30rvF31 | Key themes of better personalization, digital evolution, and redefining the concept of customer cohorts and segmentation stand out. Net net - #cxm needs to continue to evolve to keep pace with customer expectations

#customerexperience vs. Customer Satisfaction: What's the Difference | ow.ly/xwul50DbYRh | Good reminder that there is a difference but both are crucial to customer engagement #cxm