Industry analyst focusing on Unified Communications. My passion is UCaaS/cloud communications.
Toronto, ON
Joined January 2009
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Practical AI in SMB Communications: What Works, What Doesn’t, and Why Channel Partners Matter frost.com/growth-opportunity… via @@Frost_Sullivan #AI @intermedia
Check out my latest article: The Future of Enterprise Communications: Why the Market Refuses to Follow the Script linkedin.com/pulse/future-en… via @LinkedIn
My son is #subletting a #room in a 2-bedroom, 2-bathroom apartment in a brand-new building very close to the #Lazaridis School of Business. The apartment will be shared with a male second-year student at Laurier University. Rent is $1,000/month. DM for details.
If you missed this discussion on #verticalized #communications, you can just watch the recording: frost.ly/e5r @Zoom @GoTo @Wildix_ @RingCentral #AI #APIs #ucomms #frontline
#Mental health providers face rising demand, strict #privacyrequirements, and the need for compassionate, real-time engagement across distributed care teams. Join: Verticalized Business Communications as a Growth Engine:frost.zoom.us/webinar/regist…
Disconnected systems and #frontline-heavy operations are slowing down #automotive workflows. Join: #Verticalized Business Communications as a Growth Engine: Solving #Workflow, #Compliance, and #Frontline Challenges with Tailored Solutions frost.zoom.us/webinar/regist…
In #healthcare, fragmented communications and strict #compliance requirements directly impact #care delivery and staff efficiency. Join: Verticalized Business Communications as a Growth Engine frost.zoom.us/webinar/regist…
Spectrum Deploys AI Infrastructure at the Network Edge Using NVIDIA AI Grid corporate.charter.com/newsro… via @charternewsroom
Check out my latest article: Extending the Benefits of Connected Intelligence to a Diverse Customer Base: Takeaways from WebexOne 2025 linkedin.com/pulse/extending… via @LinkedIn
Swami Sivasubramanian, VP for Agentic AI, AWS: "AI will take over the mundane job tasks, like software upgrades. If you find a software engineer who enjoys doing software upgrades, you should give them a hug." 😀 #webexone
Jason O'Dell, moderating a panel of @Cisco experts at #WebexOne 2025: "Many people are saying, "All I need is a soft phone." I do not believe that to be true." Cisco confirms #deskphone sales are doing well.
Lumen Technologies' Ethan Blodgett launches Lumen Validated Designs:"When it comes to outcomes, customers are not just looking for innovation; they are also looking for certainty." #LumenAR
"Momentum is an asset and we have it," says Kate Johnson, Lumen President & CEO. She also characterized @lumentechco as an "underdog" ready for "a complete rebirth", "driven by passion, not glory." #LumenAR
While many providers are advancing customer-facing #AI, few have architected this level of intelligence into communications management itself. It’s a compelling example of how AI can streamline administration and elevate IT efficiency at scale. press.panterranetworks.com/4… #UCaaS
Check out my latest article: From Vodnjan to the World: Infobip’s Growth Story Through Culture and Innovation linkedin.com/pulse/from-vodn… via @LinkedIn
Bell Canada and Zoom team up to deliver leading workplace collaboration solutions for Canadian businesses bce.ca/news-and-media/releas…