Eptica enables organizations to engage in meaningful conversations with customers improving daily life for everyone. Now part of the Enghouse Interactive Group.
Global
Joined February 2010
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Eptica retweeted
The Augmented contact centre with Microsoft Teams: the future of omnichannel by Steve Natress with @EnghouseInterac at #Commsverse events.justattend.com/events…
Eptica retweeted
Enghouse Interactive webinar to reveal how technology is revamping social housing customer service in the contact centre
contact-centres.com/how-tech…
@EnghouseInterac #cctr #contactcentre #contactcentres
Eptica retweeted
The Impact of Knowledge on Current Customer Satisfaction callcentrehelper.com/impact-… @EnghouseInterac #cctr
Eptica retweeted
The pressure to perform and to keep to deadlines may seem relentless, but there are steps we can take to overcome the lockdown blues and work more productively. hubs.li/H0FjFrW0 @AstridPock @EnghouseInterac
Eptica retweeted
Is It Time to Use Video for Customer Conversations? callcentrehelper.com/time-vi… @EnghouseInterac #cctr
Over 75% of medical professionals are currently using, or plan to use #telehealth solutions. Here is a comprehensive guide that will help you put a solid virtual health strategy in place. bit.ly/38TQHNe #video
Eptica retweeted
Just Posted: How to Survive & Thrive in the New #CX Jungle
UC Today guest host and CX Expert, @ClareMuscutt, hosts Jeremy Payne, Group VP of Marketing and Alliances at @EnghouseInterac
uctoday.com/contact-centre/h…
#ucoms #ucnews #contactcentre #contactcenter #customerexperience
Cloud technology has been the linchpin to delivering effective customer service during the pandemic. But what are the key considerations you should take into account when moving to the #cloud. @EnghouseInterac @AstridPock @TheCXMagazine bit.ly/3dRj5Qt #CX
80% of service decision makers believe #AI is most effective when deployed with – rather than in place of – humans. Download our latest infographic and find out how AI empowers super-agents for improved #CustomerExperience. bit.ly/34v8KWh
Find out why providing a positive #customerexperience is vital, regardless of the channel in the first of our 3 part blog series around #AI #customerservice #automation
#ai #customerservice #automation bit.ly/36JEoSu
AI will power 95% of all customer interactions by 2025, including live telephone and online conversations. Take a look at our latest infographic to find out how #AI can empower your agents to deliver an improved #CX. bit.ly/34v8KWh
Download the latest @Forrester report on Top 3 Customer Service Megatrends in #2020 to learn how #AI empowers your agents to drive better #CustomerExperience (#CX). #ai #artificialintelligence #machinelearning #custserv
bit.ly/3iDDObs
Find out how you can leverage #AI within the #ContactCentre to transform your #CX. Join @forrester and @EnghouseInterac on 21 October. Sign up now to reserve your place. bit.ly/2SADHTm
63% of #contactcentre leaders agree that their customers can resolve issues easier thanks to the usage of #chatbots and virtual assistants. Our latest infographic shows why #AI and #automation are pivotal technologies for any company's long-term success. bit.ly/34v8KWh
More and more companies are now using #chatbots to interact with their #customers and ease employees’ workloads, but what should companies know before implementing them to achieve success? via @TechRepublic: tek.io/3l76efF
Eptica retweeted
Customer Complaints: Are They A Curse Or A Blessing? bit.ly/2QSZfJT via Astrid Pocklington of @EnghouseInterac
Eptica retweeted
Survive and thrive in the new CX jungle. Join Jeremy Payne from @EnghouseInterac on the final day of our Convergence Summit this year to learn how. Sign up here: bit.ly/3480wD0
#CX #BTLCS20 #businesschange
Discover these five trends set to take next year by storm, as companies are predicted to increase adoption of #personalised #omnichannel, #chatbots, and #AI. Find out more in @Forbes: bit.ly/3cAgZUA
Congratulations to @EnghouseInterac partner @Node4 , who has been elevated to Silver Status in on the Enghouse partner programme based on the growth achieved through its dedicated collaboration business unit @N4Engage bit.ly/3mB2EvR
Are you geared up to handle the nuances that could easily disrupt the fluidity of your #customer service. @micahsolomon provides four handy steps to resolve any customer complaint bit.ly/3jfqYAV