VP, Product Low Code Platform @ ServiceNow. Dad. Metal Sculptor. Avid Traveler. All words here are my own.
California, USA
Joined May 2009
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Eric Jacobson retweeted
🎉 Today we're excited to announce the arrival of Salesforce Appointment Assistant!
What it offers ⬇
⏱ Real-time status updates on a technician's arrival
📲 Personalized messaging notifications
🚚 Location tracking of a mobile worker
Learn more! sforce.co/2Zq3UaJ
70% of customers say they still prefer in-person service. How can you do that and keep customers and #fieldservice workers safe? Write visual remote assistance into your next service playbook to deliver service from anywhere. #StateOfService, @ServiceCloud sforce.co/33UH8KB
Eric Jacobson retweeted
Just turned on COVID exposure notifications in my iPhone. If you are in California, you should, too: canotify.uchealth.edu/
The future of #fieldservice looks bright in our new #StateOfService report! Did you know 80% of service decision makers say field service is a key part of their strategy? How are you using tech to transform your field service? @ServiceCloud
sforce.co/33UGZqx
Proud to be a part of this effort! @salesforce executives predict the #FutureOfWork in 2021, including insights on the evolution of work-from-anywhere and an appointment-driven economy.
salesforce.com/news/stories/…
Deliver Service Anytime, Anywhere With Visual Remote Assistance salesforce.com/blog/remote-v… via @salesforce
The Geek Squad at Best Buy Canada are true Salesforce Field Service Trailblazers! They are innovating their way through COVID challenges and meeting the changing needs of customers. lnkd.in/gyRpmJN
Learn how to empower your field service contractors and expand your operations by hearing our #ServiceTrailblazers share their industry experience at the Service Change Makers virtual event! Tune in on 7/28: bit.ly/2Wk2HQO
So excited to be able to share this news! This is great validation of the work our team has been delivering and the exciting things we have planned for the future of #Salesforce #FieldServiceLightning
Salesforce has been named a Leader in the 2020 Gartner Magic Quadrant report for Field Service Management.
We want to thank our amazing customers because this wouldn't be possible without you!
sforce.co/3gKeGPL
Eric Jacobson retweeted
How will employees safely return to work? @salesforce’s Shift Management solution enables companies to calculate availability for reopening at a certain scale, and get back to work safely. Get the full story: sforce.co/3eMSDHj
Eric Jacobson retweeted
Introducing the Work.com platform — tools to help every community and company reopen safely
💻 Workplace Command Center
🤝 Contact Tracing
🏥 Emergency Response
🤒 Employee Wellness
🗓 Shift Management
👩🏽🎓 Reskilling
🎗️ Volunteer Management
businessinsider.com/salesfor…
We’re relaunching Work.com to bring employees back to work! Check out how our Field Service team is deploying our tech to schedule employees to offices. It’s a novel challenge in these unprecedented times and my team rose to it in stride! salesforce.com/work/
Geeking out over @BestBuyCanada! They optimized the efficiency of the Geek Squad team to improve the accuracy of customer visit times with @Salesforce #FieldService. salesforce.com/customer-succ…
As customer expectations continue to evolve for connected #fieldservice, companies need to choose a #FSM platform that changes at the speed of business.
Great job, @GaryBrandeleer! Making @Salesforce @ServiceCloud proud! salesforce.com/blog/2020/02/…
"Field service is expanding...with nearly 90% of service decision makers saying mobile workers in the field directly impact their impression of the brand.“ More in this Q&A with @salesforce head of Field Service Management Mark Cattini: sforce.co/2SNcWfh @servicecloud
🌵Had a great time at the 2nd Annual Service Edge Summit the past few days where I shared the #SalesforceFSL roadmap and trends. We are transforming how mobile workers are your brand ambassadors!
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It's #FTD18 week... only few days before meeting again in Paris with the #Ohana!
Are you as excited as us?
See you in Thursday for those great Keynotes, those great talks, a Demo Jam, a @Trailhead contest and the amazing food and drinks you can expect in a French Event!
