Services are gradually coming back online following the earlier outage affecting our cloud provider. We’re closely monitoring everything as systems recover. If you’re still experiencing any issues, please contact us at [email protected]

We’re currently impacted by a major outage affecting our cloud provider, which is disrupting parts of our platform, support channels, and other parts of the internet. We’ll keep you updated here. Please feel free to DM us in the meantime.

Not every contact center is able to boast a consistent 95-100% CSAT score. It’s even rarer in retail, where the Zendesk industry benchmark is 88%. So what is the secret to Selective Marketplace’s success? buff.ly/428cRXD

Don’t miss the chance to join Ben from Geckoboard (VP of Product) and Declan from Intercom (VP of Customer Support) in this very topical webinar… This Wednesday, 15th January. 👉 Register Now: buff.ly/3Pu9eUh

As AI becomes the norm in Customer Support, it’s time to rethink how we track performance and make data-driven decisions 📊 Join Intercom and our very own Ben for a discussion on this very topic! 👉 Register Now: buff.ly/3Pu9eUh

It’s the time of year when we’re hitting the ground running with new targets for the year / quarter / month. But have your goals fallen prey to pitfalls? We’ve got an oldie (but a goldie) blog post that highlights six of the most common pitfalls. buff.ly/4gFGfc8

#GoogleSheets is a budget-friendly way to track data, but teams struggle to organize & act on it. Sound familiar? Try this: 💡Automate data w/ templates: buff.ly/3yIJApI 📊Create KPI dashboards: buff.ly/458hj8h 📢Visualize metrics on TV: buff.ly/48VJBD9

#GoogleSheets is great for sharing & collaboration. But sharing #data while keeping other parts of your workbook private can get tricky. 🔒 Here are 3 ways you can get around this so you can share the data in #spreadsheets safely and professionally. buff.ly/4dWczqj

Setting up #analytics systems for real-time #data can be tough. 🤕 But our latest blog helps SMBs & non-specialists navigate real-time analytics with 3 different approaches: ✅ Data warehouses ✅ Native #reportingtools ✅ #Geckoboard Read more here! 👉 buff.ly/4bIdvxb

Is your approach to #data hurting your business? If this sounds familiar, then it might be... 📊 Manual data input & reporting 📊 Different sources of truth 📊 Broken & slow feedback loops 📊 No real-time visibility Want tips to help fix it? Click here: buff.ly/44Fur4A

Want to create #KPI #dashboards that display monday.com data but also real-time data from other sources such as Salesforce, Zendesk, and Shopify? Then you'll need an additional dashboard solution. 📊 Check out this video to learn how! buff.ly/3UPshfl

Ready to take your online store to the next level this year? 🚀 From real-time insights to #performancemeasurement, these tools are essential for staying ahead of the curve in the booming #ecommerce market. buff.ly/49q6oqU

How one business leader used a real-time TV dashboard to motivate his sales team and create a competitive fire that’s been key to their growth.🚀 Click here to read more! 👇 buff.ly/3Uc8Agm

Use Aircall and Slack? Want to automate your regular reports? Save time reporting, align your team around KPIs and allow everyone to react faster by scheduling dashboard snapshots and alerts in Slack. Here’s how… buff.ly/3PR13Su

Thinking about wallboards for your contact centre? Thorsten, Head of Customer Services at rahm talks us through 5 reasons why wallboards are essential to his team. buff.ly/49qgrfR

Thinking about ways to improve your Support team’s performance? Adam from Morris-Jenkins tells us how surfacing key information from @mondaydotcom and Google Sheets on TV dashboards had a positive impact on their contact center performance. buff.ly/49fkwDq

Need Aircall data available to the whole team, in real-time? Look no further… We’ve revamped our Aircall data source making it more powerful than ever for sharing your call metrics. buff.ly/4cGtKLX

If you monitor the company @instagram performance, have you considered using a dashboard? With our new Instagram Business data source you can visualize key metrics such as profile views, post reach, story impressions, and lots more in real-time. buff.ly/3x4mZ6j

If your support team works across multiple Zendesk channels, you need to monitor availability & balance workload then we have an update for you… See real-time agent availability data with NEW Zendesk Agent Status metrics in Geckoboard. buff.ly/3wicJag