Jerry Parnell

At Prudential, CIO Stacey Goodman uses design thinking to create better experiences. With a customer-obsessed team, Prudential is more agile than ever. Hear how the 145-year old company continues to innovate on #ITVisionaries: sforce.co/2RKiwRU salesforce.smh.re/0X6K

"Data and AI are no longer just for data scientists and data-savvy analysts. It is a team sport." Learn more about what @salesforce leaders expect from AI and automation 🤖 in 2022: sforce.co/3zZQkwe salesforce.smh.re/0X0H

As we look ahead to 2022, which artificial intelligence trends will... • Make jobs easier • Increase AI accuracy • Stay ahead of threats • Anticipate conversation flow Learn more about emerging AI trends: sforce.co/3qfEA4f salesforce.smh.re/0TN-

After analysing 65 transformation programs worldwide, we found that tackling the soft challenges early had the highest correlation with transformation success. Learn why! #digitaltransformation #IT #CIO salesforce.smh.re/0TJq

An #API ecosystem ensures AXA can manage different insurance models at the same time to provide customers with a seamless digital experience. @AXA's CIO shares more details on the successful API strategy behind it. #integrations #mulesoft salesforce.smh.re/0JTV

80% of field service professionals say the skills required for their job have changed from just two years ago. Today, @Salesforce Field Service unveiled 4 new tools to boost mobile workforce productivity. Find out more: salesforce.smh.re/0Cfa

Discover what 100+ IT leaders are saying about the top 10 enterprise technology trends that are shaping the future. #IT #CX #customersuccess #omnichannel salesforce.smh.re/0CER

With #Datorama Marketing Intelligence, you can connect all of your marketing data into one single source of truth for holistic reporting, measurement, and optimization. Request a demo: #salesforce #marketing salesforce.smh.re/0C1A

How can businesses scale customer service support? Enter the world of chatbots powered by artificial intelligence #AI to tackle simple, repetitive tasks that don’t require the soft skills and experience of an agent. Read more here. #customerservice salesforce.smh.re/07Lj

Discover the common trends of data-driven organizations, according to 1,100+ business leaders across 10 countries, via @tableau. #data #BI #analytics salesforce.smh.re/0703

Are you curious about delivering a more connected enterprise and better employee & customer experiences? Join us on October 26th for a virtual event to learn more about @Capgemini & @MuleSoft capabilities for successful #API and #integration. #CX #EX salesforce.smh.re/04gb

Looking forward to #DF21? Stream Dreamforce and enjoy 12 months of Disney+ on us. salesforce.smh.re/yV4

"This is really going to be a godsend for a lot of our sellers." Salesforce’s GM of Sales Cloud Bill Patterson previews how Slack-First Sales speeds up and improves the sales cycle. salesforce.smh.re/xlW

Jonathan Fox talks to Laura Croudace about all things @Salesforce, being in the military and how he won a Golden Hoodie. #trailblazer #vetforce salesforce.smh.re/ucC

Service has changed from a ‘repair and recovery’ function to become a trusted advisor and custodian of customer care. How can sales & service teams work together to deliver great customer experiences and build brand loyalty? #CX #sales #customerexperience salesforce.smh.re/pjy

With the easy-to-use Salesforce #myTrailhead platform, businesses can create fun, engaging, customized, and measurable #learning modules that enable strong, continual learning cultures among on-site and remote workforces alike. #training #salesforce salesforce.smh.re/j7y

If you want to succeed with digital transformation, it’s important to keep these 5 key areas in mind. #digitaltransformation #customersuccess salesforce.smh.re/i_C