Los Angeles, California
Joined August 2009
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In this @Genesys episode of Tech Talks in 20, we’re taken through the concept of gamification in a contact center, employee retention, and developing a mentor/mentee training relationship.
🔊 Listen Now: gsys.cx/35NflvB bit.ly/38ldvFx
In this @Genesys blog are four ways to effectively measure and improve your customer experience. gsys.cx/3nPIqPr bit.ly/3jhXvWh
We're now seeing the long term effects on employee engagement that working from home has created. Learn 7 ways to improve employee engagement for at-home workers in this @Genesys blog. gsys.cx/31s6DSf bit.ly/3owfagN
Learn how sentiment analysis gives #contactccenter managers more tools to scale quality management in this @genesys blog. gsys.cx/3dLpJri bit.ly/3ouCont
Here are four features of a multi-cloud solution like @Genesys Engage, and why they are so beneficial in contact centers: gsys.cx/2RgTV3l bit.ly/2HmrgbV
There are 3 ways designing brand loyalty goes beyond customer experience. See what they are in this @Genesys #CXDay inspired blog.
gsys.cx/33m0Z5q bit.ly/2TmlskN
Vote, because you can.
See how the @Genesys Global Diversity, Equity, and Inclusion team is establishing programs for Genesys employees to #vote on election day. 🗳️ gsys.cx/3nsWDBy bit.ly/2FQQ8HP
Learn how to build lasting relationships for a customer-centric culture in this @Genesys blog. gsys.cx/312bbyK bit.ly/2Hcw3wt
To make #WFH agents successful, revise your employee experience, and take measures to ensure effective and sustainable structures. See how in this @Genesys blog. gsys.cx/3lJw3Tj bit.ly/2FL1bCl
In this @Genesys blog are four ways to effectively measure and improve your customer experience. gsys.cx/3nPIqPr bit.ly/3jhXvWh
This is the end of proprietary systems, single-vendor lock-in, and making do when customers desire changes. Learn about how the @Genesys Engage Multicloud can help you: gsys.cx/3jitGVZ bit.ly/30iPMR9
Many of today's large #contactcenters set out on a journey to the #cloud only to find the ship they're on is inflexible and limited. For the flexibility, control, and choice consider a multicloud strategy. Read this @Genesys blog for more.... bit.ly/3jvXX4x
It's increasingly difficult for businesses to scale without #AI learn some tips on how to make it easier in this @Genesys blog. bit.ly/3e7PPUI
The @Genesys Engage Multicloud solution offers unique flexibility with its support for public cloud, private cloud and federated configurations. Read more in the blog: gsys.cx/2XlA0Uz bit.ly/36YJnNk
Change management can play a powerful role in helping #contactcenters migrate to a #cloud solution. Read more in the @Genesys blog. bit.ly/2LM7vcn
One expert mixes his long career in architecture with a design thinking practice to transform business culture through collaborative design. Read how in the @Genesys blog. bit.ly/2L8jCQu
Need to stay updated on Voice AI?
Join our live webinar on May 29 with @Genesys @AppFoundry partner, @observeAI, and learn the role of Voice AI in business continuity.
Register now. bit.ly/3fvYnWG
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Every day, more companies are leaning into AI as a powerful business tool. Read how it will affect businesses across all industries in this @Genesys blog: gsys.cx/2Xe4J4K bit.ly/2ykZEz9
