Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers. Account is not monitored 24/7.
New York, NY
Joined February 2010
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🩷 DCWP is proud to stand with survivors of breast cancer.
New Yorkers can use their Protected Time Off to get screened or treated. Most workers get 40 to 56 hours of paid PTO.
Learn more at nyc.gov/workers
NEW: Delivery worker pay has increased by over $2 BILLION since the Minimum Pay Rate for delivery workers was implemented in 2023!
We’re grateful to @workersjusticep,@LosDeliveristas, and delivery workers across the city who continue organizing. Read more:nyc.gov/DeliveryApps
NYC Consumer and Worker Protection retweeted
HAPPENING NOW: @helloDCWP’s Commissioner @saalevine joins Deliveristas at our hub to celebrate a new report showing $2 BILLION+ in additional earnings since we won NYC’s first minimum pay standard in Dec. 2023!
✊🏽Thank you, @helloDCWP, for your leadership and partnership.
You can soon be safe from customer service doom-loops!
New Yorkers deserve quality customer service, including an easy option to talk with a real human.
Learn how the City is gearing up to regulate AI-powered customer service chatbots via @Gothamist gothamist.com/news/nyc-propo…
BREAKING: Mamdani Administration proposes rule to regulate AI-powered customer service chatbots in NYC!
No one should get trapped in an endless doom loop of pre-determined responses.
Read more on @nytopinion nytimes.com/2026/10/20/opini…
"Companies cannot trap consumers and endless chatbot doom-loops when they're trying to cancel a service, dispute a charge, or obtain a refund.”
☕ Are you a barista at one of the eight Starbucks locations that closed in NYC last month?
🍵 Starbucks MUST offer to move you to a new store before they hire any new staff.
❓ Have concerns about your store? File a complaint at nyc.gov/Workers
NYC Consumer and Worker Protection retweeted
The new Click to Cancel complaint portal OTI launched with @helloDCWP helps New Yorkers get closer to relief from subscription traps.
Since going live this month, the website built by our PIT Crew has received 42,000+ views and more than 1,500 complaints submitted!👏
Learn more: nyc.gov/clicktocancel
NYC Consumer and Worker Protection retweeted
Thanks to our new complaint portal at nyc.gov/clicktocancel, we’re making it EASIER for @NYCMayor and ALL New Yorkers to report businesses that make you jump through hoops to cancel a subscription. Learn more about this new option brought to you by our PIT Crew and @helloDCWP: youtube.com/shorts/6k8T9mmS_…
💜 October is Domestic Violence Awareness Month.
New Yorkers can use Protected Time Off to take safety measures if experiencing unwanted sexual contact, stalking, human trafficking, workplace violence, or domestic violence.
Learn more at nyc.gov/Workers
NYC secured $1 million for consumers harmed by Extra Space Storage!
If you rented a storage unit between March 24, 2023 and June 16, 2026, you may be eligible for some of that cash 🤑
Learn more at nyc.gov/claim-funds
The POWER Act will enable tenant unions to take landlords to court and win back wrongfully withheld security deposits!
The Mamdani Administration is using every tool at our disposal to empower tenants and stand up to unscrupulous landlords.
NYC Consumer and Worker Protection retweeted
✊✊Union power for the POWER Act!
NYC Consumer and Worker Protection retweeted
Last week, Freelancers Union joined our allies in the labor movement to rally for the POWER Act and a simple principle: no worker should have to accept unfair treatment simply because the company on the other side is bigger and more powerful.
For freelancers, this imbalance is all too familiar. Independent workers often face powerful corporations alone, with little bargaining power or recourse when things go wrong. And as AI transforms the creative economy, artists and other creative workers face new threats to their work, livelihoods, and rights.
The POWER Act would help shift that balance by giving New Yorkers more tools to challenge unfair and abusive business practices.
We're proud to stand with our labor allies in this fight. Every worker deserves the power to stand up to corporate abuse, whether they're employed full-time or working independently.
NYC Consumer and Worker Protection retweeted
⛈️ NYC WEATHER ALERT: THUNDERSTORMS & GUSTY WINDS
Strong winds and thunderstorms are expected in NYC Friday evening. Wind gusts of 40–60 mph could bring down tree branches.
⚠️ Stay safe:
• Be indoors when storms move through between 6–9 p.m.
• Secure loose outdoor items.
• Allow extra time if traveling and never drive through standing water.
• Stay away from downed power lines.
🌧️ Leaves can clog catch basins and cause street flooding. Watch for puddles on your way home!
📲 Sign up for free emergency alerts at on.nyc.gov/3ftEMLo or text NOTIFYNYC to 692-692.
Learn more: on.nyc.gov/4kTzCG8
🎉 Congratulations to Audra, Steven, Rinu, Rashida and Pieter for their recognition at this month’s Customer Service Awards.
They exemplify the best of DCWP, elevating the standard for all city service.
We are so grateful to have them on our team!
NYC Consumer and Worker Protection retweeted
More than 100 elected officials have joined me in calling on parking lot and garage owners across New York City: Don’t give ICE a place to operate. Don’t rent to them. Tell them they’re not welcome.
Last week, ICE agents shot Oscar Belgal in the neck in Marble Hill while his 5-year-old son sat in the car. They had been staging nearby in a private parking lot.
Our city laws keep ICE off public property. Now, we’re calling on private property owners to do the same. One garage on Morton Street already removed ICE vehicles after neighbors spoke out. Every owner has that power.
“Affordability doesn’t distinguish between consumer or worker activity; why should the law?”
The POWER act will help consumers and workers fight back against unfair and abusive practices.
Read more from @lorelei_salas33 and @TerriGerstein on @NYDailyNews:nydailynews.com/2026/10/15/h…
Today is #NYCGoPurple Day 💜
DCWP is proud to stand with survivors of domestic violence.
Did you know most NYC workers can use their Protected Time Off to heal from domestic violence? Learn more at nyc.gov/workers
NYC Consumer and Worker Protection retweeted
On a summer day at Coney Island with @NYCMayor, our PIT Crew set out to prove to New Yorkers that we could deliver FAST, in-house solutions to everyday issues. Our complaint portal for @helloDCWP’s Click to Cancel rule went live in just 10 weeks, and now our team is focused on their next big projects.
