Product Design Leader. Mostly use X for complaining about corporations since they listen here.
Chicago
Joined March 2010
- Tweets759
- Following258
- Followers203
- Likes395
Recent international @lufthansa flight...
Me: *rings Flight Attendant call button*
FA: (visibly annoyed) "Ugh, What!?"
Me: "Is there any coffee available?" (asked an hour earlier during drink service but was told to wait)
FA: (rolls eyes) "Go to the back and get it yourself"
Nope, not making this up. Seems like @lufthansa staff are being stretched thin these days. After writing to the airline, they sent a canned response - they don't care. Sad!
Looks like @ecobee is down again. Hard to rely on them for our security system!
Might be time to switch to a reliable vendor...
Here's a major UX flaw with @Instacart:
Missing item in your order. They refund you only for that item. You still need the item, so you add it plus other items to get to $10 min. End up paying for delivery, taxes, tip for Instacart's mistake. "100% Satisfaction Guarantee"? Nope.
The @Costco app is broken. Believe it or not, they don't have any tech team to capture and respond to these issues that members are experiencing! They tell you to try deleting and reinstalling the app, or get a new smartphone...
Hi @USPSHelp - can you confirm your change-of-address form is broken and no longer working? I have not been able to access it for a few days now:
usps.com/umove/
Can anyone else access this?
We're on @FlyFrontier flight 875. On top of over an hour delay, our gate is occupied once we landed. Another half hour wait. The gate is ALWAYS occupied. This is the 3rd time in a row this year. Done with Frontier. @FrontierCare
Hey @_LimeAID what's going on with scooters in Chicago? Any more detail on why they're unavailable in most of the city?
Got a brand new S23. @SamsungMobile sends me a 40% off coupon for accessories. Except the only accessories are for older phones or completely different models.
Not really well thought out, not a great experience.
@SamsungSupport
Above 85 decibels is considered harmful. @AMCTheatres consistently over 85 and often over 90!
This is not ok.
How about we all just stop tipping on @Grubhub, @UberEats, @Instacart orders until we actually receive the service?
Half the time the order is wrong but I already tipped a generous amount and not easy to update it. #backwardsux #darkpattern
@Grubhub_Care