
ALT Patients expect healthcare providers to be empathetic and supportive of their needs throughout their complex personal care journey. Patients also want an optimized experience across all of their touchpoints. With the current personnel shortages and operating margin pressures, healthcare providers and their contact centers are under the pump to create an efficient and satisfying patient experience (PX). While automation and self-service support can be leveraged to enhance efficiency, it only works well when it delivers a conversational PX that is consistent and integrated across the entire patient journey. If you're a #PX stakeholder and will be at the NGPX event next week, there are two sessions from Interactions LLC that you cannot miss. Please stop by. https://lnkd.in/gZzTuPZp #PX #conversationalai #interactions















