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On stage at @RaiseSummit in Paris this week.
The real conversation in enterprise AI has moved on from models.
Companies are now asking:
“How do we actually get agents into production - reliably, at scale?”That’s the problem we’re solving at @MavenAGI .
1/ Gartner put a context layer on the CIO's 2027 budget list yesterday. Four of the ten trends are about governing what agents can see, use and produce. The list everyone expected to be about capability is mostly about restraint.
6/ Consequence: by January every system of record on your stack will sell a context platform. The CRM was built to report on the conversation, not carry it. The un-CRM, again. One test: hand a customer from agent to person and look at what the person sees.
The person who improved our voice agent most last month is a gerontologist.
She asked for a lower pitch, because high tones are the first thing an aging ear loses. We score voice models on five measures over real phone calls. None of them is that.
Swap your ops team off the voice test panel for your hardest user. It moves more than a model upgrade will this quarter.
First time out of the house in six weeks. The Uber had crutches on the passenger seat.
Driver had one leg. He got out and tried to lift my knee scooter into the trunk before I could stop him.
The guy with the most reason to stay in the car went first. I'll be walking next month. I'd like to be faster out of the car.
ALT A green and white knee scooter with a padded knee rest, handlebars, a storage basket and a cup holder, parked on a rug in a living room beside tall windows and houseplants.
A price list is an org chart that enforces itself.
HubSpot demonstrated it twice in six months, and almost nobody noticed the first one.
6/ Watch Q1. Any vendor that moved to outcome pricing this year and kept a per-seat org chart behind it either restructures or quietly goes back.
If neither happens by the end of the quarter, my read of the mechanism is wrong.
Incredible to see @MichaelDell and Susan Dell investing in the future of American children. Education and infrastructure are the keys to a brighter tomorrow. 🇺🇸
Susan Dell, wife of Dell Technologies CEO Michael Dell, encouraged families to register for Trump Accounts while speaking alongside the president on Wednesday. After Mrs. Dell’s speech, President Trump asked Mr. Dell whether his wife was considering running for office and gave her his "complete and total endorsement." The Dells previously pledged a donation of $6.25 billion to the Trump Accounts.
660 people left HubSpot this week.
I spent 4 years there. I know what that group can do. Retention through hypergrowth, escalation volume most companies never see, and the instinct for a renewal call that is going badly.
We are hiring at Maven AGI across every function. If you are a HubSpot alum, write to me directly.
If nothing fits, I will take the call.