Professional learning specialist/coach. I help P-12 educators and their orgs become their best selves. Rants about #custserv & opinions are my own. ADE2007
Cleveland, OH
Joined September 2008
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When there’s a problem, whether immediate or otherwise, @firstenergycorp lies. Oh. Wait. Maybe they’re just incompetent.
ALT First Energy lies as a business practice.
I cannot believe @LakewoodOhio has ANOTHER power outage. @firstenergycorp you suck and are unconscionable in your actions. #custserv #fail
It’s a problem when you spend more time waiting in line @Kohls to check out then you do spend time shopping.
Jim Harmon retweeted
When Trumps dad got Alzheimer's (which is hereditary) they put him in a pretend office and let him sign pretend papers and make pretend decisions for his companies.
I feel like that information is relevant right now.
Jim Harmon retweeted
A fire broke out backstage in a theater. The clown came out to warn the public; they thought it was a joke and applauded. He repeated it; the acclaim was even greater. I think that's just how the world will end: to general applause from wits who think it's a joke.
—Kierkegaard
Nothing, @Take5_OilChange ? Do you care?
Short lived attempt @Take5_OilChange: went to W. 150 near I-71 in Cleveland. Manager said she’d take $10 off $300 service. Look at receipt, no discount. Try to call for two days: no answer, mailbox full. Called Cleve area office, waited on hold 15 & gave up. #custserv #fail
Just left @ValueCityFurn without a purchase when the sales associate quoted me $80 delivery and then switched it to $229 because I didn’t spend enough. Uhm. Wow. #baitandswitch #custserv #fail – at North Olmsted, OH
Short lived attempt @Take5_OilChange: went to W. 150 near I-71 in Cleveland. Manager said she’d take $10 off $300 service. Look at receipt, no discount. Try to call for two days: no answer, mailbox full. Called Cleve area office, waited on hold 15 & gave up. #custserv #fail
Jim Harmon retweeted
Someone asked AI to evaluate the Browns historical struggles in the NFL. Even Google Gemini couldn’t make sense of the perpetual incompetence of the organization.
“The Browns post-1999 record is considered a significant outlier in modern professional sports. The combination of losing seasons, a minimal number of winning records, and multiple historical low points makes their continuous struggles an almost statistically impossible outcome in a league structured for parity.
The Browns struggles are frequently cited as a case study on organizational dysfunction that managed to defy the mathematical and structural forces of the modern NFL.”
For shame on @ideastream and @clevelandstate for destroying @WCSB, one of the strongest cultural threads in the fabric of the @CityofCleveland! As a supporter of public radio and distinguished alumni of CSU, I withdraw all support until this cultural touchstone is restored.
Jim Harmon retweeted
WE’RE GOING TO HAVE A BROWNS VICTORY MONDAY!!!!!!
LETS GO!!!!!!!! #DawgPound
I am always amazed by great #custserv, and I got it today from Que at the @fedex office location in North Olmsted. They are so friendly and kind, it left such an impression on me! #fedexoffice #FedEx
Hey @Jim_Jordan… this you?
Hi @Jim_Jordan. How’s your day going?
I bet it just took a downward spiral.
Thoughts and prayers.
Surviving Ohio State is a documentary that exposes the long sex abuse of students by the former OSU doctor, Richard Strauss, including showing how Jim Jordan ignored it and let it happen.
It’s now on HBO.
dispatch.com/story/sports/co… Ohio State takes hit on HBO documentary detailing Strauss sexual abuse
This has been the most trying #custserv experience I’ve ever had with @united. Sitting @goingplacesCLE since 7am for an 8:40 am departure which is now scheduled for after 9 pm this evening. In what illogical world does this happen‽ 14 wait? Cancel it already! #fail 🤬
C’mon @SonicTempleFest! @SickPuppies set is suffering from major audio cutoff At the Temple stage. you need to do better!
Jim Harmon retweeted
📡 CHECKING FOR UNDERSTANDING!
A powerful pair of one-page guides on why checking for understanding (CFU) matters — and how to make thinking visible and respond in real time… 🔁 REPOST and download them for FREE from my website:
👉 jamieleeclark.com/graphics
Shout out to the services in @LakewoodOhio! I’m a lifelong resident of this great city and they are always consistent and professional. Talking to you, Refuse and Recycling! #lakewoodohio #custserv