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Restless shaper. CDO at @navapbc. Teach at @svaixd and @risd. Jovial, this magical library! My https://teapaw.org/t.co/OCjE7dp0R0

Joined October 2008
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I hear the 18,000 in Dimmit, TX. I make choices accordingly.
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Our clients are dedicated public servants who truly move the needle for their agencies and the public – we feed off of that momentum.
“Diligent in its bid process and pipeline, Nava ensures that any pursuit aligns with its mission to improve experiences for the most vulnerable.” @OrangeslicesAI interviewed Nava in light of our recent award from @CMSGov. Read more: orangeslices.ai/trust-quick-…
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Charles and team are some of the most talented and dedicated individuals I’ve ever worked with.
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I am both crushed and empowered by brave women like Debbie Millman who are sharing their stories of abuse, trauma and loss to keep us focused on what's at stake. I won't give up and if I get tired, I'll use your courage as fuel.
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Extra love to teachers today.
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"If we approach our decisive [even divisive] thresholds with reverence and attention, the crossing will bring us more than we could ever have hoped for." I had a chance to center on passages from Ajit Maan and John O'Donohue this morning. What a privilege in these dark times.
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Yes we can.
“If you follow a form, you sometimes follow it back to 1933,” says @jodify. A lot still needs to happen to bring truly modern, digital experiences to the American people. Now more than ever, with support from the highest levels of government, we can do it. protocol.com/policy/biden-cu…
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To learn more about how the team followed the form and used human-centered methods to reduced data problems in the process from 40% to < 5% and speed up appeals decisions for veterans, see "Shaping policy with design practices" by @snehapie and @msknee navapbc.com/case-studies/sha…
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Mid-June, many teachers are quietly having their last days of teaching for the year. If you're a teacher, count me among the grateful people who recognize all you accomplished this year. This thread goes on to honor my amazing mother-in-law, a teacher in NJ. 1/6
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She's been teaching a range of middle school students in NJ for over 25 years and frequently receives notes like this. 2/6
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Replying to @rvadesignweek
@rvadesignweek thank you for the event with the one-n-only @cydharrell today. It was just the boost I needed! I appreciated when Cyd said "user research can still be magic" to reconnect public servants at the local level to the neighbors they aimed to serve (despite budget cuts)
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Sending compassion to all who are grieving. 💛 “...when the work of grief is done, The wound of loss will heal And you will have learned To wean your eyes From that gap in the air And be able to enter the hearth In your soul where your loved one awaited your return All the time”
“For Grief” by John O’Donohue (Thank you ⁦@jodify⁩ 💔) wordsfortheyear.com/2019/01/…
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I experience my first earthquake on Sunday. I've mostly lived in the Northeast where they don't happen often. After Saturday's news & when I found out the epicenter was in Buzzard's Bay, I couldn't help but think it was the tectonic plates of karma shifting into better alignment.
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I've been listening to this anthem regularly since Michael released it last week. It humbled / calmed me while we were waiting. This week, it's feuling the call to action. Buy the song and proceeds go to the Poor People's Campaign #commonweal (poorpeoplescampaign.org/).
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Video by the brilliant @rachelichtman.
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I appreciate knowing how any paper document is processed. Thank you, @ri_boe, for sharing how mail ballots are processed in RI! #VOTE
Mail ballot voters! Ever wonder how your mail ballot is processed? The @RI_BOE has put together a behind the scenes look at how your vote is counted!
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“... [Design] might mean making noise when capitalism prefers the comfort of silence. It might mean making space for the light of marginalized communities to shine through. And sometimes, it might mean walking away...”
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Not sure but I think I *just* started breathing... an hour after that John Legend performance.
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This work of crushing beauty is what I needed today.
I released a cover of Leonard Cohen’s “Avalanche”, the intro song of HBO’s “I’ll Be Gone In The Dark,” a FANTASTIC documentary. stereogum.com/2098684/aimee-…
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"Examine your hearts." – Michelle Pellerin, Jacob Blake's mother
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