@joe290

CX professional working towards making every moment worth experiencing #CustomerExperience #kundeopplevelse #Design #tjenestedesign #endring

linkedin.com/in/joanna-carr-3a77b587/
Joined April 2009
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Are you a #CX executive leader, expert, entrepreneur, executive or a practitioner looking to exchange practical experience, discuss and develop relevant CX topics within your organization? Join our open community lnkd.in/gnNXWdR #customerexperience #employeeengagment
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One of my favourite cartoons. If you are going to ask your customers for feedback, you‘d better know what you are going to do with it! #CX #Voc #dataparalysis
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The European CX Org. is launching its education program in partnership with The @TheCXAcademy1 , the best and first accredited education program in the world of CX , with their diploma CXAD (dip) - More details ecxo.org/courses/ #CX #customerexperience #custexp #design #CXO
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Our conversation with @TabithaDunn the Chief of Customer Officer at Ericsson, from May 2021, is now available for all ECXO members. You also can watch this by registering in our community: ecxo.org/individuals/ #cx #customerexperience #CXtransformation
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Se den nye artikkelen min: Myte: CX er noe vi allerede er gode nok på linkedin.com/pulse/myte-cx-e… via @LinkedIn

Myte: CX er noe vi allerede er gode nok på

95 % jobber med kundeopplevelse 80 % mener de leverer en «overlegent god» kundeopplevelse. Kun 8% av kunder er enige! Bain & Co – Ja, ja, jeg vet at denne begynner å bli noen år gammel – OG – vi har...

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Se den nye artikkelen min: Tid til å knuse noen CX myter linkedin.com/pulse/joanna-kn… via @LinkedIn

Tid til å knuse noen CX myter

Hei dere – jeg har laget en artikkel som er basert på et nylig Webinar jeg holdt om CX. Det er mange myter ute å gå når det gjelder fagområdet kundeopplevelse jeg våger meg ut på å knuse noen av...

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"The Customer Journey is an important common denominator between the CX and Service Management frameworks. Although their approaches may differ, both share the common goal of realising a great customer experience." — Steve Belgraver ecxo.org/customer-experience…

Customer Experience and Service Management; meeting along the Customer Journey - ECXO - European...

The Customer Journey is an important common denominator between the CX and Service Management frameworks. Although their approaches may differ, both share the common goal of realising a great...

ecxo.org
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Surprise and delight are commonly used terms within the realm of customer experience strategising. ecxo.org/orchestrating-surpr… #experiencedesign #CX @joe290

Orchestrating surprise and delight strategies to evoke positive emotions - ECXO - European Customer...

Surprise and delight are commonly used terms within the realm of customer experience strategising.

ecxo.org
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The European Customer Experience Organization is now live and Open for You! The Time to Evolve Together arrived! eglobalis.com/the-european-c… via @RicardoSGulko
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Surprise & delight are commonly used terms within the realm of customer experience strategising. ecxo.org/orchestrating-surpr… @Nicochan33 @FrRonconi @Fabriziobustama @Hana_ElSayyed @efipm @NevilleGaunt @fogle_shane @robmay70 @BetaMoroney @mvollmer1 @fogle_shane @BetaMoroney
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Check out my latest article: Considerations concerning a surprise and delight strategy. How will a surprise and delight strategy impact the customer experience? linkedin.com/pulse/considera… via @LinkedIn

Considerations concerning a surprise and delight strategy. How will a surprise and delight strategy...

Introduction Surprise and delight are commonly used terms within the realm of customer experience strategising. As simple as these two words may seem, there lies a complexity regarding their relation...

linkedin.com
We are delighted to announce that the European Customer Experience Organization ecxo.org is now officially open. And, let's all evolve #customerexperience #employeeexperience, #experiencedesign and Digitaldesign together! #cxtransformation #cx #CXQOTD #cxchat
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We are pleased to announce that the European Customer Experience Organization is officially open.Let's all evolve together #CX #EX together! buff.ly/3qlhnfJ - #customerexperience #CX @antgrasso @silvanabuljan @PlacerVincent @enrique_gomeza @alankpennington @CxExcellence
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Se den nye artikkelen min: Scandinavian CX professionals´ leaders discuss predictions for the year ahead linkedin.com/pulse/scandinav… via @LinkedIn

Scandinavian CX professionals´ leaders discuss predictions for the year ahead

At the start of the year, 11 CX predictions from global CX practitioners were presented to Nordic CX professionals’ leaders. The question being – are these relatable to the Nordics, and are we...

linkedin.com
We are honoured to welcome Joanna @joe290 our new ambassador and founding member of the European #customerexperience Organization. We will be welcoming new members soon. Sign up for updates here: buff.ly/3qlhnfJ #cx #EmployeeExperience #experiencedesign #cxo
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Born in 2020 thinks everything is a sanitizer 🥺 #sundayvibes #SundayMorning #pandemic #pandemicfatigue #PandemicParenting – at Swampscott, MA
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Digital Experimentation 7 Principles – That Impacts CX, Technology and Your Bottom-line eglobalis.com/digital-experi… @tantriclens @cellrepair777 @erikbryn @Nanoappsm @FrRonconi @HeinzVHoenen @sminaev2015 @DiegoKuonen @TopCyberNews @mvollmer1 @Dahl_Consult @Nicochan33 #cx #custexp
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CX design in 2021 -Technology and “human touch” working in synergy to create moments worth experiencing. linkedin.com/pulse/cx-design… via @LinkedIn
AI is redefining the relationship between businesses, customers, & technology. Therefore, lines that are trustworthy and ethical are key. #AI #ML #IoT #technology #customerexperience #cx #trust #ethics eglobalis.com/ai-adoption-re… via @RicardoSGulko
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