Trying to make a dent in the universe; passionately curious; service design geek; father of two, husband of one; Designit; ex-Naval Aviator
San Francisco
Joined February 2008
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I'm very excited to help take Khameleon Group to its next phase of growth! Let's catch up: [email protected] lnkd.in/grXF4apZ
Amazon is the fourth‑largest US delivery service and growing fast digitalcommerce360.com/2020/…‑largest-us-delivery-service-and-growing-fast/?utm_source=Benedict's Newsletter
Peter Coyote: “I practice something I call ‘radical optimism.’ It’s based on one incontrovertible fact: we don’t know how things are going to turn out. And so the not knowing means that as long as I keep my shoulder to the wheel, there’s a chance that it could break my way.” #Zen
"Banking is necessary. Banks are not." Good piece on experience as competitive differentiation from Mikkel Køster. medium.com/@mikkelkster/user…
"From product to customer experience: The new way to launch in pharma"...and any other sector, for that matter. Start with the customer experience. bit.ly/2Mld9Vm via @McKinsey
This really resonates with me. I suspect many others share similar motivation. A nice reminder to never underestimate the power of gratitude.
“Alan Cooper Wants to Create a Taxonomy for Bad Technological and Design Behavior.” by @Designit medium.com/@Designit/alan-co…
"...by putting customer experience at the center of the universe and designing digital transformation around each customer's complete journey, digital transformation efforts can succeed..." mitsmr.com/2Nn7nQ0 via @mitsmr
A very worthy addition to this speaker line-up. @bettay is fantastic! teapaw.org/bettay/status/10060400…
Mr. Rogers: "Because if you look for the helpers...you'll know that there's hope." youtu.be/-LGHtc_D328 via @YouTube
As someone who's coped with the loss of some close friends' due to suicide and one friend's severe mental health decline, I wanted to share this helpful perspective from @monteiro. “We totally suck at dealing with suicide” medium.com/@monteiro/we-tota…
Building in-house design capabilities? 4 steps to consider: Be Transparent. Be Distinct. Let new blood mingle. Show evidence of value added. europe.businesschief.com/lea…
"Your customers are more than a sales opportunity." Authentic relationship design with encounters that are relevant to the customer, drive increased operational efficiency, customer satisfaction, and even longer-term strategic goals. bit.ly/2EgrBVS via @liveworkstudio
Last 5 games—All one goal wins for @NDHockey. Luck of the Irish☘️!
Big 10 semis: 37 seconds left
Big 10 championship: OT
NCAA Regional: OT
NCAA Quarterfinal: 26 seconds left
NCAA Semifinal: 3 seconds left teapaw.org/espn/status/9821116168…
Happy workers make happy customers. A focus on the employee experience goes way beyond recruiting and retention.
The Un-Ignorable Link Between Employee Experience And Customer Experience via @forbes forbes.com/sites/blakemorgan…
A nice condensed reference guide that highlights not only descriptions of service design methodologies but a sense of when to employ them through the design process. “Service Design Tools & Methods” by ONE Design medium.com/capitalonedesign/…
“Merry Last Christmas, Jack Dorsey.” — @monteiro medium.com/@monteiro/merry-l…
ALT “…And in most situations what we’re seeing is that Silicon Valley, which is very good at evaluating technology, sucks at evaluating human interaction.…” from “Merry Last Christmas, Jack Dorsey.” by Mike Monteiro.