Paying Your Water Bill Helps NWSC Extend Services to More Ugandans! 💧 Dear Customer, when did you last pay your water bill? Did you know that every water bill you pay helps NWSC extend clean, safe water services to more Ugandans who are still unserved? NWSC relies largely on internally generated revenue to expand water infrastructure and extend services to more communities across the country. Your water bill is more than a payment. It is a contribution towards bringing clean, safe water closer to someone in need. Pay your water bill today and be part of the mission to ensure that more Ugandans have access to clean, safe water. Sasula Bill Yo! Your payment makes a difference.💧 #SasulaBillYo #Waterman @NWSCMD

Water Supply Update In the Kampala East Water Supply Zone Saturday, 24 October 2026 Dear Valued Customers, We regret to inform you that there will be interruptions in water supply tomorrow, Sunday, 25 October 2026, from 7:00 AM to 7:00 PM This is due to planned emergency works by the Uganda Electricity Transmission Company Limited (UETCL) along the Mukono North power station that supplies power to the Katosi Water Works. Water production and supply schedules to the following areas will be affected during this period: Affected Areas Katosi, Kisoga, Mukono, Seeta, Mbalala, Namugongo, Namanve, Sonde, parts of Kireka, Kamuli, Kyaliwajjala, Bulindo, Nsasa, Mulawa, Nabusugwe, Kitukutwe, Naalya, Ntinda, Kisaasi, Najjera, Luteete, Gayaza, parts of Kamwokya, Mbuya, Mutungo, Kitintale, Matugga and the surrounding areas Customers are advised to store enough water and use it sparingly during this downtime. We sincerely regret the inconvenience and appreciate your patience and understanding. Thank you. #waterman @NWSCMD

*Water Supply Update-Kyabakuza Branch – Masaka Area* Dear Valued Customers, We are pleased to inform you that water supply to the Kyabakuza Branch and surrounding areas has been successfully restored. This follows the successful overhaul and reinstatement of the Kyabakuza high-lift pump at the NWSC Static Plant Workshop. The pump was received this morning, coupled to the motor, and pumping operations have resumed. We appreciate the tireless efforts of our team of specialist engineers in restoring water supply to the Masaka–Kyabakuza community. Thank you for your patience and understanding. #waterman @NWSCMD

🌊 Introducing the NWSC E-Branch – No more queues at the water office! NWSC Duuka is your official NWSC E-Branch — bringing all your water services straight to your phone. With NWSC Duuka you can: ✅ Access your digital bill ✅ Predict your bill ✅ Pay your water bill ✅ Apply for a new connection ✅ Switch from one property to another (for tenants) ✅ View transactional details ✅ Visualize consumption trends ✅ Update customer contact details (for tenants) ✅ Share your feedback …and much more! 📲 Register now and enjoy the convenience: ➡️ Download the *NWSC Mobile App* ➡️ Or register on *NWSC E-Services*: apps.nwsc.co.ug/online/ Your digital water shop is ready. Sign up today and leave the queues behind! #NWSCDuuka #NWSCEBranch #NoMoreQueues

Water Supply Update-Kyengera Service Area Dear Valued Customers, We apologise to our customers in Mugongo A & B, Nkokonjeru B, Nakirama, Kasenge, Kikajjo, Kazinga, Kiddabalime and the surrounding areas who are currently experiencing no water supply. Our engineers are on site carrying out maintenance works at Bandwe Booster Station. These maintenance works are aimed at improving water supply reliability. Our teams are working to complete the works and restore supply in the shortest time possible. Please bear with us as we work to restore normal supply. We sincerely regret the inconvenience and appreciate your patience and understanding. #Waterman @NWSCMD

Katosi–Mutungo Water Supply Improvement Project Takes Shape The Government of Uganda @GovUganda , through the National Water and Sewerage Corporation (NWSC), is implementing the Katosi–Mutungo Water Supply Improvement Project, aimed at improving water supply reliability within the Mutungo service areas, which are currently dependent on the Muyenga supply system.l Currently, the Mutungo service areas are served by the Muyenga system. The project is designed to facilitate the transfer of these service areas to the Katosi water supply system, thereby reducing the load on the Muyenga system and improving overall supply reliability within its service areas. The project involves the laying of approximately 3.8 km of DN600 DI pipeline from Seeta to Namanve. Upon completion, approximately 708 m³/hr of demand will be transferred from the Muyenga system to the Katosi system, thereby creating additional capacity within the Muyenga system. The improved capacity and operating levels within the Muyenga system are expected to enhance water supply reliability in the following areas: Rubaga, Lungujja, parts of Wakaliga Road, Busega, Natete, Ndebba, Mutundwe, Nalukolongo, Makindye, Salaama Road, Busabala, Mutesa I Road, Sentema Road, Rusaze, Mackay Road, Mbubi Road, Kamanya, Kitinzi, Kibumbiro, Albert Cook, Sekabakintu Road, Gumotoka and Kabuusu. Bulenga, Buloba, Bulaga, Wotansimbi, Bukasa, Buyala, Kyebando, Gganda-Nasere, Kamu-Kamu, Bujjuko, Kawoko, Gombe-Kitasa, Naluvule, parts of Ssenge, Kabulengwa, Kireka-Biira, Nakabugo, Kigoma and Kayunga. Overall, the project will contribute to improved water supply reliability, increased system capacity and greater supply flexibility between the Katosi and Ggaba systems, particularly benefiting customers in the above-mentioned areas. The Government is working around the clock to complete the project by November 2026. @NWSCMD #waterman #NwscUpdates

The Government of Uganda is working to boost water supply reliability in the Kampala Metropolitan Service Area ONGOING: The Government of Uganda @GovUganda , through the National Water and Sewerage Corporation (NWSC), is constructing a 10-million-litre-capacity water reservoir on top of Kanyanya Hill. The reservoir is part of efforts to enable NWSC to evacuate more water from the Katosi Water Treatment Plant and subsequently improve water supply reliability in the following areas: Wakiso: Bugembegembe, Kayunga, Wakiso Town, Kasengeje, Gombe, Mende, Nkoowe, Kasa Ngombe, Sala, Sanda Kavumba, Mpunga, Wakiso Town Council, Namasanga, Buyera, Muyomba, Kikokiro, Kapeke, Kiwazi, Kisimbiri, Kabowa, Najjemba, Nakasuga, Namusera, Kyoga, Banda. Kakiri: Kikumbampa, Sebi, Kigaga, Kakiri Town, Mpegwe, Nakyelongosa, Kambe, Nadangira, Kitereede, Busujja, Nonve, Naguru, Buwanuka, Vugamira, Bukalango. Gayaza Branch: Kasangati TC, Bulumu, Kiwamulimu, Namavundu, Kayebe, Kyankima, Kitegomba, Gitta, Nabutaka, Nalusoga, Buwagga, Bukemba, Majijje, Wampewo. Nansana Branch: Wamala, Katooke A & B, Gganda Nasere, Nsumbi, Kawoko, Kabulengwa, Kireka Biira, Nakabugo, Kyebando, Kabumbi, Yesu Amala, Naluvule, Ssenge, Masiitowa, Mutuyanye, part of Nabweru, Kibwa. Kanyanya Branch: Kanyanya, Kyanja, Tula Road, Kakungulu, Mpererwe, Namasole, Mugalu, Mwaze. Luteete Branch: Namere Road, Katalemwa Estate, Komamboga, Kitala, Kanyanya Road, Kanyanya Hill, Kyanja, Nameere, Kiteezi, Lusanja, Masooli, Kitetika, Nangabo, Bamba, Bumbu, Kitagobwa, Nakanaku. Matugga Branch: Kiryagonja, Lwadda, Matugga, Buwuzzume, Kungu, Kito, Kirwanira, Lwadda B, Kabunza, Katalemwa, Wattuba, Namalele, Kikajjo Kabaga, Kiteezi, Nekyesanja, Kitagobwa, Lubatu, Kabaganda, Wabitembe, Kayanga, Jjokolera, Kiti, Mayirikiti, Katta, Mawule, Valley View and Green Estates, Jomayi, Kawanda, Kagoma, Kanyogoga, Kivuru, Nkojnkojeru, Mubende, Mabanda, Kisimu, Maganjo. #waterman @NWSCMD

Water Supply Update Planned Interruption – Kira, Kyaliwajjala & Surrounding Areas Dear Valued Customers, Please be informed that there will be a planned temporary water supply interruption along the Kira–Kyaliwajjala pipeline tomorrow, Wednesday, 21 October 2026, from 7:00 AM to 6:00 PM. This is to allow for pipe relocation along the Kira–Kyaliwajjala road in a bid to serve you better. Affected Areas Kira, Kito–Mamerito Road, Kapeera, part of Mulawa, Shimoni, Kasangati Road, Kitikifumba, Butenga Estate, Mutalaga Estate, part of Jjanda, part of Kiryamuli, Kyaliwajjala, Namugongo, Nabwojjo, Nsawo, Bbutto, Mbalwa, Kimbejja, Najjera, Kungu, parts of Kyanja and Gayaza, and the surrounding areas Our team of specialist engineers, together with the contractors, will work within the communicated timeline to ensure timely restoration of supply. We sincerely regret any inconvenience caused and appreciate your patience and understanding. #WaterMan @NWSCMD

NWSC Completes Major Works at Awoja Plant, Boosting Daily Water Production Capacity to 10 Million Litres Soroti, Uganda — Major improvement works at the Awoja Water Treatment Plant are nearing completion, with key infrastructure now operational and the plant positioned to increase water production from 7 million to 10 million litres per day. The project, implemented by the National Water and Sewerage Corporation (NWSC), aims to improve the reliability, adequacy and coverage of water supply across Soroti City and surrounding districts including Soroti, Kalaki, Kaberamaido and Amuria. Greater Gweri and other underserved communities are also set to benefit from expanded distribution networks. According to the latest progress update, substantial milestones have already been achieved. A second raw water pipeline measuring 700 metres of 14-inch pipe has been fully laid, with 65 out of 74 supporting pedestals cast. This is expected to strengthen the volume of raw water delivered to the plant. On the treatment side, three major new units are complete and fully operational: a 454.5 cubic metre clarifier, an 18 square metre rapid filter, and a 34.65 cubic metre flocculator. These have been successfully interconnected with the existing treatment network, marking a significant step toward the higher production target. At the raw water intake and pumping facilities, a new DN300 suction line has been installed, and all three high-lift pumps are in place. The installation of three new low-lift submersible pumps is expected to be completed by the end of October 2026. The 13.5-kilometre DN300 transmission main is fully laid, and the anchoring of both the DN300 transmission main and DN350 distribution line at Opiyai Rock has been completed, securing the pipelines along the rocky section. Distribution network expansion is also advancing to bring water closer to consumers. Completed or ongoing works include: - 5.3 km of 3-inch pipeline in Aukot Sub-county - 3 km of pipeline at Asukut Trading Centre, Awalwal Sub-county - 19 km of 6-inch main pipeline in Awalwal and surrounding areas - 5 km of 4-inch pipeline in Takaramiam - 4 km of 3-inch pipeline in Omugenya - 6 km of 2-inch pipeline serving Takaramiam and Damasco - 2.5 km of 1-inch pipeline in Damasco Remaining distribution works are targeted for completion by the end of the 2026/2027 financial year. Once fully commissioned, the combined interventions are expected to raise daily production by 3 million litres, strengthen supply reliability across the service area, reduce the distances communities travel to collect water, and support public health and socioeconomic development. The additional treatment capacity, upgraded pumping systems, strengthened transmission infrastructure and extended distribution network are designed to meet current demand while creating room for future growth in Soroti City and the wider region. @NWSCMD