Helping organisations deliver clearer business focus through human-centred-design.

London ✈ Sydney
Joined July 2007
Replying to @kevin2kelly
YES. NO. Erm… “@kevin2kelly: Any job that can be measured by productivity is a job humans should not be doing. Productivity is for robots”
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Very impressed with @Medium's @Speechify_audio functionality!
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I have to work remotely today. No coworking spaces in this part of town. I walk into Costa. Atmosphere is mellow, staff hardly make eye contact, project their dispassion. I walk into Gail’s. Staff are exuberant, smiling, it’s too loud, but I stay here.
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If you can explain this to a typical customer, you should work for Nectar. They need you.
Contemporary truancy: “mum, I don’t remember the zoom password” – at Camberwell, London
The one common thing about these two results is that they’re for the same run. Hmm. Go figure. Always suspected I was schizophrenic. #NRC
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In my inbox this morning. I’m worried that ⁦@Medium⁩ algorithm got infected, lost sense of time.
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That said, 2020 trends are down the drain and the future is volatile, so perhaps serving 2yo trends is not as bad as serving irrelevant 2020 trends. – at Sydney, New South Wales
Just had a call from a recruiter. Their agency is called Face-to-Face. Ha
One of those #mixedmessages: if you want to confuse citizens tell them that schools will be student-free, except for kids of essential workers, which in Australia means anyone who’s in the workforce. Or if covid cost you your job, you get to home school. apple.news/AGUeOMISBRge29s-v…
Hacking the account settings seems to be what my son is most keen to do on day 1 of online home school. How do you stop that?
Sliver lining. No queue for TA coffee (normally >5mins) and yiu can actually book a meeting room in the office.
The bus rule really comes to life in this new reality. Every single bench on my bus is occupied by a single person. Surplus people stand instead of using free seats.
New business models disrupting the market could go further in considering service integration. Pictured: printer 1 for in-store orders; printer 2 for Deliveroo, printer 3 Uber Eats; printer 4 Doordash; printer 5 for Menulog currently broken so orders go to a different store.
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Staff say: “We don’t mind that each printer comes with its own tablet - the service provider gives it to us for free”. User need nailed.
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When is a hierarchical org structure a good thing? #designops #systemsthinking
New job. Spent more than half the week battling with IT. Had one small victory. Made pictures (1/4)
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