SVP of Product & Solutions at @MaplewaveHQ | Tactical IT professional dedicated to the predictable delivery of quality software and solving business problems.
Canada
Joined January 2018
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Digital transformation enables a seamless customer experience and helps you guide users along the customer journey. It would be a mistake to underestimate customer experience and avoid using data in decision making.
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There's no doubt that consumers are responding well to digital transformation and have an expectation for a seamless digital experience. Telcos must implement an omnichannel experience, encompassing both physical and digital touchpoints!
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Hope everyone has a great break filled with fun and festivities.
Have a joyous holiday season and a wonderful new year!
With the #COP26 climate summit in the past two weeks, green solutions have never been more top of mind. Maplewave's Paperless solution is fast and easy to implement. Our clients have reduced their contract costs by up to 87%, while making a positive environmental impact!
#Digitaltransformation is a tough job. Telco environments are complex, so it can be hard to identify the most important changes. A consultant can make actionable recommendations to set you up for success.
#technology #management #business
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#Kiosks are exploding - and for good reason.
An emerging strategy for telcos is to install kiosks in high traffic areas, such as grocery stores. What a great way to amplify your brand presence!
#technology #futurism #innovation
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#B2B customer experience hasn't been a focus for many telcos. Start by implementing self-service capabilities for B2B customers to bring their experience in line with B2C consumers.
#digitalsolutions #technology
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The pandemic made #digitaltransformation a priority, but there's still more work to be done. Telcos must continue to prioritize digital projects to stay relevant and agile so they can capitalize on new ways of engaging with customers.
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Overall, telco revenues have grown this year, but this is not the case for everyone. By making smart investments in the right digital tools, struggling telcos can turn this trend around this year. #leadership
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Grocery chains are a perfect partner for telcos. Phone recycling is one option - but imagine installing #kiosks that vend devices, SIMs, and accessories. We can make this happen today! #digitalsolutions
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Kubernetes and DevOps go hand in hand at Maplewave. Great overview of why these are both so important! #technology
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#Kiosks are everywhere, and the industry is expected to grow through 2027. They’re especially important to telco experiences – now is the perfect time to invest. #technology
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#IOT is the hottest topic in tech right now and is poised to become the fastest growing retail category. Telcos need to start planning for this now. Here’s a great IOT introductory guide for the uninitiated!
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#Kubernetes is a big part of our architecture, and for good reason! #digitalsolutions
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#digitaltransformation has never been more important, and at the same time, IT teams have never been more stressed. Some great tips in this article to help your IT team stay healthy so you can drive your digital projects over the line.
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Self-service has been very important in the last year and a half and will become even more critical in the future.
If you’re looking to expand your capability in this area, this blog is a great place to start!
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Self-service retail is key to the future of telecoms. Here are some helpful do’s and don’ts when expanding your self-service capability. #kiosks #telecoms #digitaltransformation
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Expand you channel reach, reduce annual costs, improve customer experiences, it’s all possible with self-service solutions.
Check out our whitepaper to learn how telcos can implement a great self-service strategy that promotes an even greater ROI.
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Telco self-service solutions let you pre-order items from anywhere – no store required!
Watch how easy it is for Anjali to pre-order her new device using her self-care app and arrange to pick it up from a collection locker.
maplewave.com/platform/trans…
Great examples of real-life self-service solutions in action! A good read for anyone looking for inspiration.
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