@mpcott

Tweets mostly on #InternalComms. Works in #UKHousing. Also a fan of politics, tech, language, music, comedy, football, food, the outdoors, and running.

 Newcastle upon Tyne
Joined October 2013
  • Tweets3.7K
  • Following778
  • Followers715
97Media
Congratulations @HistoryOfIC on creating this resource for #InternalCommunication professionals historyofinternalcomms.org/
Timeline showing the history of internal communication

ALT Timeline showing the history of internal communication

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Did You Know? 🤩 69% of employees are likely to stay with a company for 3+ years if they experience great onboarding. Our lovely customers @homegroup are well aware of the importance of a strong onboarding process, so they created an onboarding bot called 'Your First Year at Home Group!' 🏡 What does the bot do? 🤖 Assists new hires in understanding their onboarding progress 🤖 Shares useful links and information 🤖 Automates ‘new team member’ introductions 🤖 Monitors a checklist of onboarding requirements 🤖 Shares company values 🤖 Ensures employees have read policy & procedure documents 🤖 Sends out feedback surveys Watch the video below to find out more! Want to find out how you can improve your onboarding process with bots? Click here 👇 thebotplatform.com/solutions… #botsforbusiness #onboarding #homegroup #newstarters #automation
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✨ New Success Story Alert! ✨ Find out how our lovely customers @homegroup used The Bot Platform to rapidly plan, build and launch a tool that would provide a standardised process for colleagues to follow with customers. 🎉 88% of customers using the 'Help For Customers' bot could apply for more types of support from Home Group 🎉 83% of customers using the 'Help For Customers' bot could apply for one or more types of support from external organisations ...and SO MUCH MORE! Click below to read their story 👇 thebotplatform.com/success-s… #HomeGroup #CustomerServiceSupport #DigitalAssistants #FutureofWork
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Mark Cottier retweeted
IoIC Voice@IoICVoice4 Dec 2023
Your company’s purpose is one of the most important sentences you’ll publish in internal comms. Narrowing down the essence of why the business exists into a single statement and getting employees to buy into it is no easy task. ioic.org.uk/resource/all-pat…
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This morning we’ve published our #PlanforMoreandBetterHomes - a once in a generation chance to deliver tens of thousands of new homes in the North, create 59,000 new jobs, and add £3.9 billion to the Northern economy. To read the report visit moreandbetterhomes.co.uk
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We know that with a supportive policy environment, Housing Associations can transform around 79 places in the North adding £4billion to the Northern economy. With thanks to @AngelaRayner @mtpennycook @tomcopley @crisis_uk & @natfednews for an interesting discussion.
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Mark Cottier retweeted
Kate Henderson@KateNHF1 Sep 2023
It’s #StartsAtHome Day 2023! Join us in celebrating the value of care and support services and the difference that having a safe and secure place to call home can make to people’s lives 👉startsathome.org.uk/get-invo… Can’t wait to see all the great posts about #SupportedHousing
Kate Henderson holding a Starts At Home campaign board in the National Housing Federation office

ALT Kate Henderson holding a Starts At Home campaign board in the National Housing Federation office

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‘There is no solution to the housing crisis that doesn’t involve substantial increases in social and affordable housing’ @lisanandy kicks off day 2 at #Housing2023 #ukhousing
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This slide tells so much on how employee communications has evolved in a decade and post-pandemic 🤯#IABC23 @IABC #employeeengagement
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People are more engaged when you ask for their insights with a survey and at least one other mechanism. I talk about using different diagnostic tools for different employee numbers and organisational culture and it’s nice to see the data here to back that up! #SimplyIC
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Mark Cottier retweeted
Simon Baugh@BaughSimon22 May 2023
Published today: the new @UKgovcomms crisis comms operating model. How to prepare for, respond to, and recover from a crisis if you’re a public sector communicator. gcs.civilservice.gov.uk/publ…
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The news is out! I exclusively revealed some news with #AllThingsICLive attendees today. @KoganPage has invited me to write a book on Internal Communication Strategy. It features my MILLER framework & is due out in April 2024. Cover is being designed, I’m manifesting teal 💚
Internal Communication Strategy book cover.

ALT Internal Communication Strategy book cover.

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We're excited to be shortlisted for North East Property Awards 2023. Outstanding office space is still available for organisations looking for workspace. Find out more here onestrawberrylane.com/ #NEprop #OfficeSpace #Newcastle
Insider@insiderneast17 Apr 2023
Shortlists announced for North East Property Awards 2023 #NEprop insidermedia.com/news/north-…
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A wonderful afternoon welcoming our members to our new home @OneStrawberryLn Thank you all for coming and thank you @homegroup for making everyone feel so welcome and encouraging everyone to come and use the inspiring spaces in the VCSE Hub
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We're looking forward to visiting @OneStrawberryLn this week to see our new office which will become home later this month ☺️ connectedvoice.org.uk/news-a…
A colourful and modern office with empty desks

ALT A colourful and modern office with empty desks

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This is a great research report about internal comms measurement - lots of tools for you to use!
CIPR Inside@ciprinside21 Nov 2022
This month is #MeasurementMonth & in 2019 we published our measurement in IC report ow.ly/969350LJ7zZ In the words of our then Chair @Advita_p "Measurement gives us the opportunity to finally prove the impact good communications can have on an organisation."
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How to counter disinformation and misinformation: gcs.civilservice.gov.uk/publ… - new wall of beliefs toolkit via @UKgovcomms. This is an excellent resource for internal communicators. It will help you understand false beliefs & develop counter-disinformation strategies. #InternalComms
Wall of beliefs diagram from the Government Communication Service.

ALT Wall of beliefs diagram from the Government Communication Service.

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Mark Cottier retweeted
Susan Fulton@SusFulton15 Sep 2022
@homegroup so proud of our colleagues and culture 🙌🙌🙌
Great Place to Work® UK@GPTW_UK14 Sep 2022
A special congratulations to the UK-based companies who made the Best Workplaces™️ in Europe list! It's wonderful to see so many of our own representing what it means to be truly great 💪 #BestInEurope @happyltd, @goodman_masson, @CrederaUK, @sovinigroup, @Baringa, @homegroup
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Crisis communication: A behavioural approach gcs.civilservice.gov.uk/publ… - recommended read @UKgovcomms. This is a useful resource for Comms professionals, to help avoid ambiguity. #CrisisComms #PR
Image from Government Communication Service showing threat approach decision diagram.

ALT Image from Government Communication Service showing threat approach decision diagram.

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Mark Cottier retweeted
Kate Henderson@KateNHF2 Sep 2022
Hooray, it’s Starts at Home 2022, a day of action to celebrate the value of care & support services and the difference that having a safe & secure place to call home can make to people’s lives Get involved and celebrate #supportedhousing 👉startsathome.org.uk/get-invo… #startsathome
Kate Henderson holding a campaign board that says “championing supported housing”

ALT Kate Henderson holding a campaign board that says “championing supported housing”

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