Service Designer with Immigration, Refugees and Citizenship Canada
Toronto
Joined August 2007
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Another great instalment of Service Design-in’ medium.com/service-design-in… looking at service design at Cancer Research UK with Snezh Halacheva! thank you @_alecanella
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Dinasaur tourism, yes please 🦖
it’s a great day for dinosaur news!
and that news it’s that i’ve launched a dinosaur-centric and palaeontology-focused travel company company called Dinosaur Trips, give it a follow at @dinosaurtravel
dinosaurtrips.com
“in a tech-driven organisation like ours, you really need to show them rather than tell them.”
Mauro D’Alessandro on how to sell service design in your org medium.com/service-design-in…
Mauro D’Allesandro, “I usually explain and sometimes sell internally, Service Design, based on 3 main dimensions”: Breadth, Depth, Connections
medium.com/service-design-in…
anytime I'm thinking about service design in gov, I like to go back to @mattedgar post "most of government is mostly service design most of the time" blog.mattedgar.com/2015/05/1…
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The August 2015 issue of Touchpoint focused on in-house service design - lots of reading here for those interested servicedesigninstitute.com/w…
Beyond Design Systems, one way service design can provide value in Agile settings is a CX Library service-design-network.org/c…
I'm seeking links/books/readings on WHERE and/or HOW service design fits into large organizations (especially gov)
Digging into different archetypes of in-house service designers: 1. the in-house consultant, 2. the design strategist, 3. the business-to-customer, and 4. the business-to-business designers researchgate.net/publication…
Curious if any #gcdigital folks have “on network” Macs that can be used as their sole computer? 💻 (No need to also use PC for things like GCDocs)
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Nate Archer retweeted
Not every conversation with a customer or a user is user research.
Asking users what they want or what problems to solve vs. having skills to understand that is different.
Here are a few phrases & situations that might seem like doing user research but they’re likely not 🧵
For those thinking of shifting from private to public sector, this is a great overview from @danachis medium.com/project-redesign/… (HT @HeatherMcGaw)
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This looks really fun!
Co-Design Bootcamp kicks off in Feb 2021 for designers and social innovators seeking to build and extend their participatory practice. Registrations have just opened for this 6-month program of applied learning and coaching in co-design practice events.humanitix.com/co-desi…
Pls RT!
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My former @connectedio colleague Quadri Oshibotu has written a book on product management! I'm only a few pages in, but it's filled with frameworks, stories, and advice from other PMs. Congrats Quadri! 🎉producthall.com/#download
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Go Vote it up on Product Hunt producthunt.com/posts/the-pr…
Huge thanks to @greatergood_ for sharing talks from their first Restorative Design Conference ♥
The video are up!
Over 900+ attendees came to see first ever #restorativedesignconference. We sold 1600+ tickets and managed to raise $19,000 to our #nonprofit friends at the Chicago Community Bond Fund. vimeo.com/showcase/7637393
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