Great energy at AWS(Amazon Web Services) Community Day Our CTO, Abiodun Afolabi, took the stage with a talk titled “Agents at the Gate”: securing agentic AI in Nigerian banking without slowing down innovation. It’s a question every bank should be asking right now, and he gave the room plenty to think about. Back at the Baobab Microfinance Bank booth, people kept stopping by with questions about who we are and what we’re building. Many wanted to see Jollof+, our digital savings app, up close. Moments like these are a reminder that innovation works best when it’s secure, and when people can see themselves in what you’ve built. Thank you to the AWS Community Day organizers, and to everyone who came by the booth to talk. We loved every conversation. #baobabng

We're heading to French Week 2026. 🇫🇷🇳🇬 Our Chief Client Officer, Godwin Gabriel, will speak at the High Level Agribusiness Forum on "Driving Investments, Trade & Sustainable Growth." Agribusiness is where a lot of Nigeria's opportunity sits, and access to finance is what turns that opportunity into growth. At Baobab Microfinance Bank, supporting the people and businesses that keep the sector moving is something we care about, so we're glad to be part of this conversation. Organised by the France-Nigeria Agribusiness Club (FNABC), with the Consulat Général de France à Lagos, the Ambassade de France au Nigéria, Business France and CCI France Nigeria. #baobabng

Following our two wins at the Africa Brand Awards 2026, The Industry NG has published an article on how four business leaders are building iconic African brands. Our MD/CEO, @ntumba_eric, is one of them. He shares why iconic brands are built on trust and proximity, and why at Baobab Microfinance Bank every employee is a custodian of the brand. He also explains how we combine global standards with local relevance through physical presence and digital convenience with @jollofplus_ng. This feature follows the recognition we received at the awards: 🥇 Most Responsive Microfinance CEO of the Year – Nigeria, awarded to our CEO, Eric Ntumba, for Strategic Leadership 🥇 Microfinance Lender of the Year (2026) – Best Customer Care Leadership, awarded to Baobab Microfinance Bank These honours reflect the people who show up every day to lead, serve, and deliver for our customers. Thank you for going the extra mile with us. Read the full article: theindustryng.com/trust-is-t…

Innovation is not just about creating something new. It’s about creating something that makes a real difference. At the Nigeria Innovation Summit 2026, Baobab Microfinance Bank was recognised for advancing financial inclusion and access to finance for Nigeria’s SMEs. Representing Baobab, Damilola Grace received the award and spoke about how embracing innovation helps us create solutions that make financial services more accessible, relevant, and useful for the people and businesses we serve. One of the solutions she highlighted was Jollof+, our digital savings platform designed to make saving easier while helping customers earn interest on their money. But the line that definitely got people’s attention? “Think of Jollof+ as our digital jollof rice. Try it to discover how it can work for you” And the conversations didn’t stop at the stage. Our booth welcomed attendees who wanted to learn more, ask questions, and explore what Jollof+ has to offer. A great reminder that innovation works best when people can see themselves in the solution. #baobabng @jollofplus_ng

Ifeoma creates experiences customers remember, and they do the talking. Thank you for going the extra mile, Ifeoma. Happy Customer Service Week #baobabng

Behind every transaction is someone who trusts us with an important part of their life. Chinonye listens first, then finds the solution that makes a difference. Thank you for going the extra mile, Chinonye. Happy Customer Service Week #baobabng

Every customer who comes to Blessing leaves feeling valued, heard and supported. That’s her standard, and she meets it daily. Thank you for going the extra mile, Blessing. Happy Customer Service Week #baobabng #csw2026 #extramile

Turning a challenge into a solution is what Ubongabasi does best. He puts customers’ needs first and takes real pride in getting it right. Thank you for everything you do, Ubongabasi. Happy Customer Service Week #baobabng #csw2026 #extramile

Our clients’ success is our success, and Serah lives by that every day. She brings care to every customer in Tudun Wada. Thank you for everything you do, Serah. Happy Customer Service Week #baobabng #csw2026 #extramile

“How may I assist you today?” To Chika Ndeka, our Customer Experience Expert, that question is so much more than a routine greeting, it’s a commitment. Thank you, Chika, for bringing empathy, active listening, and excellence to every interaction. Happy Customer Service Week #CustomerServiceWeek2026 #TheExtraMile #baobabng

Meet Hannah Olokun, Customer Service Supervisor at Baobab Microfinance Bank. With a mindset focused on growth and impact, Hannah leads her team to deliver excellence every day of the week. Thank you, Hannah, for your energy, leadership, and dedication to going #TheExtraMile for our customers and team #baobabng #csw2026

For Anthony, great customer service means making customers feel valued, supported and confident in their journey. Today, we celebrate his commitment to going the extra mile. #baobabng #extramile #csw2026

Some people don’t just serve customers; they leave a lasting impression. Meet Hassana Abdullahi, our longest-serving Customer Service Officer, whose commitment to listening, connecting and solving has made a difference to countless customers over the years. This Customer Service Week, we celebrate Hassana and the experience, empathy and dedication she brings to every interaction. #baobabng #csw2026 #extramile

You voted, and we won We are deeply honored and thrilled to announce that Baobab Microfinance Bank has been awarded the 2026 Eurocham Nigeria People's Choice Award in Financial Services & Insurance. This award is extra special because it was decided by you, our incredible clients, partners, and community. Winning this right as we celebrate Customer Service Week makes it even sweeter. Thank you for your votes, your trust, and for allowing us to walk this financial journey with you every day. This award belongs to all of us. #baobabng

“At Baobab going the extra mile is not simply about doing more. It is about serving better.” — @ntumba_eric, MD/CEO, Baobab Microfinance Bank Nigeria. Happy Customer Service Week 2026 Today and every day, we celebrate you, our valued customers. Thank you for letting us be part of your growth story. Need help or have feedback? Reach out to us at 07000226222 or [email protected]

Going the extra mile isn’t just a phrase, It’s in the little things like listening, helping, following up and making sure our customers feel supported. Happy Customer Service Week from all of us at Baobab Microfinance Bank. #baobabng #happycustomerserviceweek #csw2026

From roadside businesses to boardrooms. From first customers to first employees. From “I’m just starting” to “look how far we’ve come.” Nigeria is full of people building something. Happy Independence Day #baobabng

2026 said, “Catch me if you can.” Keep up the pace with a Baobab business loan, approved in as fast as 72 hours. #baobabng

Our MD/CEO, Eric Ntumba, recently visited our Central, Kawo, Tundu Wada, Kachia, and Zaria branches in Kaduna. It was more than a routine branch visit. It was about proximity — listening to our customers, connecting with our teams, and experiencing firsthand the energy behind the numbers. Across all five branches, one thing was clear: the unwavering commitment of our people to serve, grow, and create impact every day. Strong teams. Close to customers. Focused on execution. That is how we grow. Together, Greater, Faster. #BaobabNigeria #Leadership #FinancialInclusion #MSME #TogetherGreaterFaster

Six months of trading history isn’t about being perfect, it’s about showing you’ve consistently shown up for your business. That consistency counts for more than you think. #baobabng