Niamh McCabe

We’re excited to share that we just signed an agreement for @salesforce to acquire @fin_ai for ~$3.6B. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027. Fin started as Intercom 15 years ago. We changed our name to cap our transformation just weeks ago. We were a darling of the SaaS era and invented so many of the patterns you see in software today. Nearly four years ago, in need of a reboot, we jumped on weeks-old modern LLMs to create and define the category we know as Customer Agents today. Salesforce invented modern software and SaaS. And @benioff is like the final boss of tech founder CEOs. In seat for 27 years, he’s one of the last of his era. Still pushing, pivoting, placing big bets. It’s a privilege for @destraynor and I to get to partner with him and join forces with Salesforce upon close at this most fascinating time. And will be very fun to get their help bringing Fin to magnitudes more consumers. To our customers: Over the past few years we’ve been shipping intensely. Including recently our groundbreaking model, Apex, and our paradigm-defining internal agent, Operator. With the resources of Salesforce this will only accelerate. And yet little will practically change. I’ll still be CEO, Des will still be running R&D, we’ll both still be committed to continuing to lead this category. Thank you very sincerely and deeply for your belief in us. To all of our friends, our families, and our employees, past and present: While this is not the end, it is a major, pivotal, special, and emotional moment for us. From the bottom of our hearts, thank you. For everything. To my cofounders, my exec team: Look what we built. Four young lads with a dream and nothing to lose. And a home grown exec team who pulled off the greatest and arguably only late stage software company pivot to AI, and invented one of the most important categories in AI. Thank you for sticking through all of this with me. And now, time to get back to work. See you at our next product launch in a couple weeks. (:

Yours truly going deep on what we think is next for AI agents. And telling our competitors all of our plans in the process :) Our experience of life of the internet is about to look very, very different. This is the season finale of Off Script.

Young builders of the world: Really want to come to SF? But can't afford to come to SF? Please read on. I'm going to sponsor two of you to visit this summer. I've been promoting San Francisco as THE place that those who wish to build the future should be. But I've got a couple sad replies from people saying it's financially out of reach. I get it. I could barely afford to come here in 2011—I bought my flights and initial accommodation with a €2k bank loan. So to pay off my guilt for pumping SF, and to support those younger versions of me who can't even get a loan, I'm going to sponsor two young builders to come here for 90 days starting 1 June. They'll get: - CHEAP return flights from your home and back - CHEAP Bay Area accommodation - A $50 daily stipend… you'll need to like cooking :) - One meeting with an immigration attorney to advise on your options - One meeting with me for a high five and a pep talk :) This will be hard. It's NOT a holiday. It's definitely not meant to be. But you'll get an exposure to the greatest city for builders on earth and what you do from there will be up to you. To apply: - mail: [email protected] - include your name, your age, your location, and ONE line on why you want to come here - confirm that there's no way you could afford to come here by your own means Please don't mail more than once. We may request a short interview. We'll choose people who we think can make the most of it + somewhat at random. The deadline for applications is this Friday :) To everyone not applying, I'd appreciate a retweet or otherwise a share of this message. I'll announce the winners next week and send some updates through the summer on how it all goes.

I'm back at @intercom as CEO!