#Consulting Director. Passionate a/b #PMOT & #Agile. @PMInstitute certified #PMP & #PMIACP. Founder @ConsultInColor
East Lansing, MI
Joined February 2011
- Tweets2.8K
- Following1.2K
- Followers1.1K
- Likes2.3K
“Bug fixes and improved performance” is not a sufficient release note. #SoftwareDevelopment #userexperiencematters
@belk customer service is the absolute worst. I’ve been trying to return items for 3 weeks. customer service is not empowered to act, and the only way to get any action is to escalate EVERY ask to a supervisor (which requires a minimum of 45 hold time).
Latest @belk fail: returning two items in the same FedEx package and them only processing a return for one (1) item. I just spent 34 minutes on hold only to have the agent disconnect the call.
Uplift our Youth foundation is celebrating phenomenal Lansing community leaders at our 21st Annual Grants Award and Fundraising Dinner! Come join us as we honor local leaders making a positive community impact! #UOYF
Hot take: stop focusing on delivering projects on-time, on-budget as your key KPI. Focus on change adoption instead. #TripleConstraint #PMO #ProjectManager #ProjectManagement #Change #DigitalTransformation lnkd.in/g5pD9TMG
Industry Solutions are the future of digitization. Developing industry-specific solutions and preparing your organization can be a seismic shift. Check out my latest blog on moving to Industry as a Product (IaaP). #industrytrends #…lnkd.in/gaQ7Yn_Z lnkd.in/g7jizrqV
We're living in a project-based economy. Organizations are using projects and programs to accelerate transformation and change at scale. Transformational change can be complex, but with the right strategies and practices, you can a…lnkd.in/gmi7bp2K lnkd.in/gYG4BsmA
So proud of you @msjordanlim ! This is an amazing moment! lnkd.in/geJcDUUQ
The evolution to a digitally-mature business is becoming the difference between industry leaders and laggards. My latest blog post highlights why #professionalservices and #consulting leaders should accelerate #analytics consumptio…lnkd.in/gQWAEmQQ lnkd.in/g-yUDEJK
@Jabra_US this is by far the worst experience I’ve had with your consumer products. This my 3rd RMA / product replacement. It’s discouraging enough that such a high-priced product suffers from a lack of quality, but your RMA process is exhausting and slow.
I mailed my non-working unit on January 20 and just received a shipment notification, not an actual shipment, today. This means I will potentially be without earbuds for four (4) weeks.
While I want to believe in the brand, you’ve made it nearly impossible to support such engineering and operational gaps in your business. How can I escalate these concerns and feedback? #jabra #poorcustomerservice
This, and more of it, please. #AcademiaMeetsPracticality
@Hertz rented a vehicle today at PHL airport location. Once again, I tried to report vehicle damage prior to leaving the facility.
I was told there are no forms, and no mechanism to record such information because Hertz is “going digital”. I was encouraged to take photos in my phone. This is not standard practice at other Hertz locations.
Proud of your work @MattConnally28 !!! #KeepWorking
Take a look at some of the Top 2 Way Athletes in Hillsborough County ballersinthebay813.com/previ… @Almari_CBrown @Harry3Hensley @mariomayo @NathanLeeCarte2 @VincentKetchup @MattConnally28 @GinesJeremiah @1CharlieOBrien @MarcusSpringfi4 @Arkese_Parks1 @JaydenCummings8 @OFC_babycheetah
Hard work beats talent, when talent doesn’t work hard!!!! Kett we p working @MattConnally28
These boys have been working hard all summer and it’s starting to show!!
LETS GOOO! #turnitup their form is starting to get on point!! 🇺🇸
#TOUGH22 @NewsomeWolvesFB
@MattConnally28 @EliHiscock @Nguenther_QB1 @malik_hassoun
Today’s word #wisdom #HandleHardBetter
This Post is from an account that no longer exists. Learn more
My first #ProfessionalServices industry blog
Great #strategic and #tactical workshops happening at @TodayITA. I love that the presenters are like painting the vision of the future of #ProfessionalServices simultaneously balancing it with the reality driving a successful #DigitalTransformation