Jovis

Dear Eskom Customers, We are aware of the technical issues preventing some customers from loading credit tokens. If you encounter this issue, please ensure that when you purchase your credit token, you receive a credit token slip from an authorised vendor. This slip will include three sets of 20-digit numbers to upload on your meter: 1. Enter the ‘Old KRN 1’ twenty digits and wait for them to be accepted. 2. Enter the ‘New KRN2’ twenty digits and wait for them to be accepted. 3. Lastly, enter your sales token digits. Your meter should now be recoded to KRN2. **Note:** Do not enter the description max number on the till slip. If problems persist, please log a fault at [alfred.eskom.co.za](alfred.eskom.co.za) or contact customer services at 08600 37566. *We're also aware that some customers are still experiencing difficulties purchasing tokens. Our IT teams are diligently working to resolve the issue as quickly as possible. You can log your query at [alfred.eskom.co.za](alfred.eskom.co.za) or contact customer services at 08600 37566.