Pindo

𝐇𝐨𝐰 𝐏𝐢𝐧𝐝𝐨, 𝐈&𝐌 𝐁𝐚𝐧𝐤 𝐢𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐞𝐝 𝐑𝐰𝐚𝐧𝐝𝐚’𝐬 𝐟𝐢𝐫𝐬𝐭 𝐊𝐢𝐧𝐲𝐚𝐫𝐰𝐚𝐧𝐝𝐚 𝐕𝐨𝐢𝐜𝐞 𝐀𝐈 𝐁𝐚𝐧𝐤𝐢𝐧𝐠 𝐀𝐠𝐞𝐧𝐭 🔹 @imbankrw and Voice AI company @pindoio have launched #Rwanda’s first Kinyarwanda Voice AI Banking Agent, allowing customers to access digital banking services through natural voice conversations. 🔹 The technology enables customers to interact with the bank in Kinyarwanda and English through ordinary phone calls, providing a simpler alternative to app-based and text-heavy services. 🔹 The Voice AI Agent was first introduced through I&M Bank’s “Tsinda na Banki Muhorana” campaign, where customers registered for the promotion through a simple phone call. 🔹 Pindo’s AI platform is designed for African languages and local contexts, with its Kinyarwanda speech recognition model achieving high accuracy in understanding natural conversations. 🔹 The partnership is expected to expand beyond campaigns, with future applications including customer support, account enquiries and self-service banking. Read more: newtimes.co.rw/article/37739…