Paddy (@pradeeprat) profile picture

Paddy

@pradeeprat

Founder/CEO AnswerIQ I CEO Aditi Technologies l 2 exits , 1 IPO and Spinoff l Ex- CRO,CCO I Weekend Golfer & Runner I Foodie

 Bellevue, Washington
Joined December 2008
  • Tweets462
  • Following2.9K
  • Followers3.4K
24Media
Photo by Paddy (@pradeeprat)Photo by Paddy (@pradeeprat)Photo by Paddy (@pradeeprat)Photo by Paddy (@pradeeprat)Photo by Paddy (@pradeeprat)Photo by Paddy (@pradeeprat)Photo by Paddy (@pradeeprat)Photo by Paddy (@pradeeprat)Photo by Paddy (@pradeeprat)Photo by Paddy (@pradeeprat)
Watch our Gen AI announcements lnkd.in/gY--SfJ7
Unified experiences, supercharged with AI | Pradeep Rathinam

Unified experiences, supercharged with AI | Pradeep Rathinam

Watch our Gen AI announcements

linkedin.com
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Folks, Do you know people interested in a channel role for North America, any recommendations ? Please send to Doug Farber lnkd.in/gwjxrQKa

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Join us to hear exciting announcements on our Generative AI enhanements. lnkd.in/gE5bQZdk
Join us to hear exciting announcements on our Generative AI enhanements. | Pradeep Rathinam

Join us to hear exciting announcements on our Generative AI enhanements. | Pradeep Rathinam

Join us to hear exciting announcements on our Generative AI enhanements.

linkedin.com
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Join us for this event June 22 lnkd.in/gHe_RwJS
Join us for this event June 22 | Pradeep Rathinam

Join us for this event June 22 | Pradeep Rathinam

Join us for this event June 22

linkedin.com
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Freshservice is displacing expensive and legacy ITSM solutions. #itprofessionals Check this out lnkd.in/ghapTY_S

#itprofessionals | Pradeep Rathinam

Freshservice is displacing expensive and legacy ITSM solutions. #itprofessionals Check this out

linkedin.com
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Today is an important milestone for @scaletogether. 🎈 One year ago, we took the leap — to help India’s best entrepreneurs build, scale and win...together.✨ The founders we’ve partnered with have filled us with vigour. 💪 Read more on our journey here medium.com/@scaletogether/e6…
Taking flight — Year One of starting up Together

Taking flight — Year One of starting up Together

Imagine yourself as a young bird. Peering over the edge of your nest down a steep cliff.

medium.com
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Chillin with #thedew and @mrgirish @pradeeprat in NYC! #GlobalJam2022 @FreshworksInc
Image from Stacey Epstein (@staceyepstein)
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Shout out to the hometown. So cool to have my @AlbAcademy classmate doing our keynote @FreshworksInc . Amazing job @davideagleman and thank you!
Image from Stacey Epstein (@staceyepstein)
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How can everyone get access to credible, creative, and thought-provoking content in customer experience? Our Chief Customer Officer @pradeeprat weighs in. Learn more about #CXDecoded here: thecxreview.com/
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This moment! Partying it up outside the tower with one of my favorite colleagues @pradeeprat, connecting with our 4500 employees tuning in online, surrounded by @FreshworksInc #Kudumba from every function all over the world, and Indian flags flowing behind. Sums it all up for me!
Image from Stacey Epstein (@staceyepstein)
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2017: #95 2018: #60 2019: #40 2020: #16 2021: #10 We're pleased to announce that we've moved up to #10 on the @Forbes #Cloud100 list for 2021! Access the complete list here: forbes.com/cloud100/#755b005…
Image from Freshworks Inc (@FreshworksInc)
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Replying to @comcast
@comcast @comcastcares @Xfinity Tom Karinshak I really need help. 8 weeks in and no status on new internet connection. 2 technicians have come and gone saying no status on drop bury. I run customer service and am empathetic but how do I get a response. on my status.
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Thank you @comcastcares @comcast @Xfinity Tom Karinshak for the speedy response and getting me a temp line within 6 hours . I appreciate your responsiveness in customer service . – at Yarrow Point, WA
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*drumroll* Presenting Rethink CX, our exclusive five-part webinar series starring @ThisIsSethsBlog, @colinsataylor, @RealEricFarber, @rflanrob, Raj Singh, and @pradeeprat with host @micahsolomon. Register here: freshworks.com/events/rethin…
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lnkd.in/gHNZmk6 lnkd.in/gfTK5BQ
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Choosing the right AI solution for your customer service team can be tough. Make it easy by giving this post a read. bit.ly/315KCWN
Image from AnsweriQ (@Answer_iQ)
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reBOT your processes with #AI #Answer_iQ delivers intelligent automation for #CustomerService.#B2C #subscription business #Freshly improves response times 10x. #RPA #customerengagement #ecommerce #innovation #processautomation businesswire.com/news/home/2…
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Attending @CustContactWeek in Las Vegas next week? Stop by at our booth no. 1321 for a quick chat on customer service automation! #CCWVEGAS19 #CustomerContactWeek
Image from AnsweriQ (@Answer_iQ)
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Customer service automation using AI & RPA
AnsweriQ (@Answer_iQ) profile pictureAnsweriQ@Answer_iQ24 Jun 2019
90% reduction in handle time. 11x increase in agent productivity. ~100% elimination of manual errors. Colin Crowley, VP of Customer Experience at @getfreshly, achieved these results for a key process by automating it using AnsweriQ. Detailed case study: bit.ly/freshlyaiq.
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watch this story about Freshly at the forefront of AI-based automation in #customerservice. lnkd.in/gZEQkaJ
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