QueueMetrics

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QueueMetrics 26.10 is here AI-assisted QA and call transcription Security improvements include restricted administrator roles New wallboard widgets also display live data from external systems Read the full QueueMetrics 26.10 changelog here: queuemetrics.com/blog/2026/1…

Turn QueueMetrics PDF Documentation into an LLM Knowledge Base Upload the official QueueMetrics manuals to ChatGPT or Claude and use them as reference material for your questions. See how: queuemetrics.com/blog/2026/0… #CallCenter #Asterisk #LLM

Could your agents handle calls without switching between tools? QueueMetrics brings call controls, queue status, caller information, CRM access, and a softphone into the agent workspace. tour.queuemetrics.com/?lid=L… #CallCenter #Asterisk #FreePBX

Are your reports showing the full customer journey? IVR choices, queue waits and transfers all shape the caller experience. QueueMetrics helps you see more of what happened before the agent answered. queuemetrics.com/landing/tri… #CallCenter

Are outbound calls part of your reporting picture? If you only track inbound queues, you may be missing a large part of agent activity. QueueMetrics helps include outbound calls in the picture. queuemetrics.com/landing/tri… #CallCenter #Asterisk #FreePBX

What can you offer after the PBX is installed? QueueMetrics adds reporting, real time supervision and agent tools to Asterisk and FreePBX systems. A useful next service for existing customers. tour.queuemetrics.com/?lid=T… #Asterisk #Grandstream #VoIP

QueueMetrics tracks waiting times, abandoned calls, transfers, call duration, and agent activity. These metrics help supervisors spot operational issues that may affect the customer experience. queuemetrics.com/landing/tri… #CallCenter #ContactCenter

Good reporting starts with trusted data New case study: TD SYNNEX shares how QueueMetrics helped improve reporting and visibility during a PBX migration supporting 5,000+ agents. queuemetrics.com/blog/2026/0…

QueueMetrics already supported Grandstream systems. SoftwareUCM 1.0.1.4 now adds native support for Grandstream’s hosted PBX platform, with reporting, wallboards, agent monitoring, and queue analytics. blog.grandstream.com/press-r… #CallCenter #Grandstream

Could call center reporting be your next add on? QueueMetrics helps VoIP resellers add reporting, wallboards, and supervision alongside existing Asterisk systems. tour.queuemetrics.com/?lid=T… #CallCenter #Asterisk #Grandstream #FusionPBX

Managing several PBXs? QueueMetrics cluster monitoring lets supervisors review selected queues across multiple Asterisk servers as one call center. queuemetrics.com/landing/tri… #CallCenter #Asterisk #Grandstream #FusionPBX

How much time are agents spending on pause? QueueMetrics shows pause duration, pause percentage, pauses per session, and pause codes so supervisors can see where the time is going. queuemetrics.com/landing/tri… #CallCenter #Asterisk #Grandstream #FusionPBX

Still exporting reports by hand every week? QueueMetrics can schedule automatic PDF and Excel reports, so your managers get the data they need without the manual work. queuemetrics.com/landing/tri… #CallCenter #Asterisk #Grandstream #FusionPBX

Why wait for reports to spot problems? QueueMetrics Live Wallboards show queue activity, agent status, waiting calls, and service levels in real time so supervisors can act immediately. queuemetrics.com/landing/tri… #CallCenter #Grandstream

Probably: too many calls at once, not enough coverage, and warning signs nobody noticed in time. QueueMetrics helps supervisors spot waiting calls, lost calls, service level, and agent status before a small slowdown becomes a bigger problem. queuemetrics.com/landing/tri… #Analytics

Our offices will remain closed Monday 28th for a national holiday. We will get to your requests as soon as we open back up on Tuesday. Thank you for your understanding.

Are lost calls coming from one queue or the whole contact center? QueueMetrics helps supervisors compare queues, lost calls, waits, and service levels, so they can act where the issue starts. queuemetrics.com/landing/tri… #CallCenter #FreePBX

Do follow up tasks disappear after the call ends? The QueueMetrics Agent Page includes a Memo Calendar where agents can review daily and weekly memos, follow up actions, and recall items in one place. queuemetrics.com/landing/tri… #CallCenter #FreePBX

Can your customers answer queue questions without opening a ticket? QueueMetrics helps VoIP providers and integrators add reporting, wallboards, supervision, and QA to contact center projects. loway.ch/partners.jsp?lid=T6… #VoIP #ChannelPartners