ByFlowt

Open Letter to Samsung CEO TM Roh: Immediately Replace the Camera Division Head to Salvage Galaxy's Imaging Reputation Dear Mr. TM Roh, As long-time consumers of Samsung products, we must express our profound disappointment with the continuous deterioration of the camera experience in the Galaxy series. The current leadership of the camera division has severely failed in its duties. Without immediate action, Samsung's reputation in mobile imaging will be irreparably damaged. Below are eight compelling reasons why the head of the camera division must be replaced: 1. Deceptive Marketing and Exaggerated Claims Claims of "industry-leading camera performance" in promotional events, while actual results fall far short Significant discrepancies between sample images and real-world performance, bordering on false advertising 2. Technological Backwardness, Outpaced by Competitors Persistent image quality issues: excessive noise in shadows, crushed blacks in HDR, poor telephoto quality, subpar night photography, unnatural portrait details and bokeh Fundamental flaws: shutter lag (over 0.5 seconds), excessive video sharpening Left behind by competitors like iPhone, vivo, OPPO, Huawei, and Xiaomi 3. Neglecting User Feedback, Ignoring Longstanding Issues Years of user complaints (e.g., poor shadow detail, unnatural skin tones, shutter delay) remain unresolved Widespread criticism in official forums, social media, and professional reviews—yet Samsung turns a blind eye 4. Blindly Copying Apple, Losing Samsung's Identity From hardware tuning to software algorithms, mindlessly following Apple's "natural tone" approach, resulting in dull, lifeless photos Even replicating Apple's flaws (e.g., HDR black crush, excessive sharpening), completely abandoning Samsung's once-vibrant signature style 5. Discriminatory Skin Tone Processing Poor rendering of Asian and Caucasian skin tones, often appearing unnaturally "yellow-black" Mocked by users as the "Samsung Yellow Face Filter" Far inferior to Chinese brands (e.g., OPPO, vivo) in natural skin tone optimization 6. Complacency in Hardware, Refusing to Innovate Stubbornly using outdated sensors (e.g., HP2 and IMX754 for four consecutive years), refusing to upgrade to larger sensors Unwilling to learn from Chinese brands' advanced hardware and software technologies 7. Slow and Discriminatory Software Updates Camera algorithm updates are infrequent and sluggish in addressing issues Deliberately withholding improvements from older models (e.g., Galaxy S23 and S24 series still lack optimizations from the S25) 8. Technologically Conservative, Resisting AI Innovation Outdated noise reduction in primary and telephoto cameras, leading to smeary night shots Refusal to adopt AI computational photography (e.g., Google's HDR+, Huawei's XMAGE engine) Our Demands 1. Immediately remove the head of the camera division and recruit experts with genuine expertise in computational photography and user experience. 2. Significantly upgrade hardware: Adopt cutting-edge sensors, larger apertures, 200MP telephoto lenses, and variable aperture technology. 3. Completely overhaul software optimization: Accelerate update cycles, fix legacy issues, and ensure older models receive algorithm improvements. 4. Establish a rapid user feedback response system to prevent years of unresolved complaints. Samsung was once a leader in mobile imaging—now, due to the incompetence of its camera team, it has become a laughingstock. If decisive action is not taken now, Galaxy users will flock to competitors like iPhone, Huawei, and Xiaomi. Time is running out. Act now! — Frustrated Samsung Consumers