Ruvano Technologies

Question for owners: where do most of your new enquiries come in? A) Phone calls B) Website form or chat C) Email D) Social media messages And is that where you check first in the morning? ruvano.ca #SmallBusiness

Bookkeepers see the mess before anyone else: the unpaid invoice nobody followed up on, the customer email from three weeks ago. If you're a bookkeeper in BC, which client admin task do you wish your clients handled better? ruvano.ca

October was Small Business Month in BC. If you run a business in Vancouver, what's one admin habit you'll keep going into November? Ours: no customer waits overnight without knowing when they'll hear back. ruvano.ca

Honest take: most small businesses don't need another tool for customer messages. They need a habit: one time a day when someone owns the inbox. Tools help after that, not before. ruvano.ca

Owners: what's the email you put off answering the longest? The price complaint? The refund? The vague "can you call me?" We'll write a plain template for the top answer. ruvano.ca

If you miss a call during a job, the text-back matters more than the voicemail. Short and specific: "Sorry I missed you, on a job till 3. What can I help with?" Most people would rather text than call back. ruvano.ca

Most quotes aren't lost to price. They're lost to silence. Set one rule: every quote gets a check-in two business days later. One line: "Any questions on the quote?" That's it. No pressure, just proof you're paying attention. ruvano.ca

ttps://ruvano.cahWhen close the laptop. That's booked Monday? Confirm it today. Who owes you? One polite nudge. Fho's waiting on you? Reply or give them a date. Wriday close-out, 10 minutes:

Bookkeepers already know which clients answer emails and which don't. If a client's customer messages are as messy as their receipts, that's a conversation worth having. We'd like to hear how you'd frame it. ruvano.ca

An after-hours auto-reply only works if it gives a real time. "We'll reply by 10 AM" beats "We'll get back to you soon" every time. Then keep it. ruvano.ca

SAMPLE (fictional) approval card, small IT support shop: Email: "Our printer stopped working again." Draft: "Sorry about that. Is it showing an error on screen? A photo helps. We can remote in today before 3 PM." Approve / Edit / Reject ruvano.ca

Honest take: we think a person should approve what goes out to customers. Drafting can be automatic. Sending your name on a promise shouldn't be. That's how we built Ruvano. ruvano.ca

Business coaches: when a client says they're "too busy to grow", how often is the real problem the inbox? Curious what you see. Is it calls, email, texts, or all three? ruvano.ca

Write down the five questions customers ask you every week. Then write your best answer to each, once. Next time, you edit instead of starting from scratch. The first draft is the slow part. Do it once. ruvano.ca

Question for owners: how long does a new customer email usually wait for a reply? A) Under an hour B) Same day C) Next day D) Honestly, I don't know D is the most useful answer to admit. ruvano.ca

Trades owners: when someone asks for a price by email, what do you do? A) Send a rough range right away B) Ask for photos first C) Only after a site visit D) Depends on the job Curious where most people land. ruvano.ca #Trades #SmallBusiness

Taking time off in December? Write a one-page handoff first: - Who checks the inbox, and when - What they can say yes to - What waits for you - One number for real emergencies Customers don't mind a short wait. They mind not knowing. ruvano.ca #SmallBusiness

SAMPLE (fictional) day log, small online store: 8:05 AM Email: 4 "where's my order?" messages, tracking replies drafted, approved 10:30 AM Return request outside the return window, passed to you 1:15 PM Wholesale enquiry from a café, reply drafted, waiting for OK 4:40 PM Site chat: 2 sizing questions, replies drafted from your size guide, approved Every row shows what came in, what was drafted and who decided. ruvano.ca #Ecommerce #SmallBusiness

Monday inbox, 15 minutes: 1. Reply to anyone waiting on a quote or a date. 2. Flag anything about money. 3. Archive the rest or give it a time. You don't need inbox zero. You need nobody waiting on you. ruvano.ca

Honest take: AI won't help much if your answers only live in your head. If your prices, service area, hours and "we don't do that" list aren't written down anywhere, any assistant, human or AI, will either guess or keep asking you. Write that one page first. It's worth having even if you never use AI. ruvano.ca #SmallBusiness #AI