Ryan Buell (@ryanbuell) header
Ryan Buell (@ryanbuell) profile picture

Ryan Buell

@ryanbuell

Professor at @HarvardHBS. Studies the operations behind our interactions with service organizations.

 Boston, Massachusetts
hbs.edu/rbuell
Joined March 2009
  • Tweets671
  • Following607
  • Followers2.3K
80Media
Photo by Ryan Buell (@ryanbuell)Photo by Ryan Buell (@ryanbuell)Photo by Ryan Buell (@ryanbuell)Photo by Ryan Buell (@ryanbuell)Photo by Ryan Buell (@ryanbuell)Photo by Ryan Buell (@ryanbuell)Photo by Ryan Buell (@ryanbuell)Photo by Ryan Buell (@ryanbuell)Photo by Ryan Buell (@ryanbuell)Photo by Ryan Buell (@ryanbuell)
Observation: There's an unlimited supply of hearts on @X.
8
14
1,069
Signs that inspire confidence.
Image from Ryan Buell (@ryanbuell)
5
1
26
1,402
What a wonderful evening. Thank you so much for hosting us!
Harvard Business School (@HarvardHBS) profile pictureHarvard Business School
@HarvardHBS21 Aug 2023
In July, Harvard Center Shanghai hosted a dinner discussion with @ryanbuell and @eascarza. Buell and Ascarza shared their experiences, insights, discussed their courses and research, and offered advice to admitted students on how to enhance their HBS journey. #HBSGlobal
Image from Harvard Business School (@HarvardHBS)
3
2
18
9,408
That’s a wrap on BOMSI ‘23, the Behavioral Operations Management Summer Institute for doctoral students at @HarvardHBS. Steve Leider and Jordan Tong are the best co-conspirators imaginable, and the future of our field is bright! @INFORMS @PomsSociety #bom
Image from Ryan Buell (@ryanbuell)
Image from Ryan Buell (@ryanbuell)
Image from Ryan Buell (@ryanbuell)
Image from Ryan Buell (@ryanbuell)
2
3
2
29
3,343
.@aisharahim30, it was a joy to work with you and your colleagues. Thanks to @HarvardMacy for bringing us together — my first time teaching at @HarvardMed.
Aisha Rahim MD (@aisharahim30) profile pictureAisha Rahim MD@aisharahim305 Jun 2023
Great session with @ryanbuell diving into exploratory phase of design thinking @harvardmacy #HMI #HMILeaders
Image from Aisha Rahim MD (@aisharahim30)
Image from Aisha Rahim MD (@aisharahim30)
1
2
6
1,329
This one speaks to me.
Neil Renic (@NC_Renic) profile pictureNeil Renic@NC_Renic23 Apr 2023
Handing off a draft to a co-author
Image from Neil Renic (@NC_Renic)
1
9
1,044
Fixable is a masterclass in how to empathetically diagnose the root causes of workplace problems and how to systematically and collaboratively solve them. The role modeling by @annemorriss and @FrancesFrei is spectacular.
Anne Morriss (@annemorriss) profile pictureAnne Morriss@annemorriss3 Apr 2023
WE ARE LIVE, @FrancesFrei podcasts.apple.com/us/podcas…
Kelli - “How do I deal with a communication breakdown?"

Kelli - “How do I deal with a communication breakdown?"

Podcast Episode · Fixable · April 3, 2023 · 27m

podcasts.apple.com
1
10
2,365
The 2023 Behavioral Operations Management Summer Institute for doctoral students is coming to @HarvardHBS June 11-15. Steve Leider, Jordan Tong, and I first hosted BOMSI in 2019 at @UMich, and we’re excited for the next one. Join us! Details are here: tinyurl.com/bomsi2023
Image from Ryan Buell (@ryanbuell)
Image from Ryan Buell (@ryanbuell)
Image from Ryan Buell (@ryanbuell)
Image from Ryan Buell (@ryanbuell)
2
3
1
16
7,286
Autocorrect just switched vice-versa to vice-Versace. Who does my phone think I am?
2
16
2,341
This is super nerdy, and I love it.
kamalini ramdas (@ramdask) profile picturekamalini ramdas@ramdask2 Mar 2023
ChatGPT doesn't display an endowment effect, at least as of now.
Image from kamalini ramdas (@ramdask)
1
8
3,116
In the same vein -- ChatGPT knows about loss aversion, but it doesn't exhibit it. "I don't have personal feelings or emotions, so I don't experience the sense of consequence that humans do."
Image from Ryan Buell (@ryanbuell)
4
546
In 2015, I gave a talk at Google. Right before I went on, I saw a magnificent donut with Captain Crunch cereal on top. I passed it up to stay sharp. I’ve regretted it ever since. Until today, when I found the “Oh Captain, My Captain” at @VoodooDoughnut. I ate 2. I regret nothing.
Image from Ryan Buell (@ryanbuell)
Image from Ryan Buell (@ryanbuell)
3
2
67
6,119
The operational benefits of shared medical appointments in @Nature.
kamalini ramdas (@ramdask) profile picturekamalini ramdas@ramdask24 Jan 2023
Replying to @joybhattacharj
Scarce capacity. A way out: Shared appts: doc sees many patients w/same ailment at once & each gets 1-1 advice. ↓ waits, ↑ time with doc, shown to ↑ outcomes. @ClevelandClinic uses widely. Trialed @aravind_eyecare tinyurl.com/3sv43w27 @doctorsoumya @nazliSonmez @ryanbuell
2
7
1,550
Totally agree. In experiential services, customers served/unit time captures volume. Info exchanged/unit time impacts value. @ryanbuell @nazliSonmez S. Kavitha @RengarajVenkat1 & I find shared medical appointments ↑ info exchanged per minute. Paper at tinyurl.com/2zfh2auw
Image from kamalini ramdas (@ramdask)
Adam Grant (@AdamMGrant) profile pictureAdam Grant
@AdamMGrant15 Jan 2023
Productivity is overrated. What counts most is the quality of output, not the quantity. People may be impressed by the volume you produce, but impact depends on the value you create. Success isn't about getting more things done. It's about doing more worthwhile things well.
2
1
9
2,838
Slow checkout lanes! Customers and employees have different needs and preferences. Transparently designing solutions that better meet people where they are can set everyone up for an improved experience.
Maarten VdA (@maartenvda) profile pictureMaarten VdA@maartenvda8 Jan 2023
A Dutch supermarket chain introduced slow checkouts for people who enjoy chatting, helping many people, especially the elderly, deal with loneliness. The move has proven so successful that they installed the slow checkouts in 200 stores.
Image from Maarten VdA (@maartenvda)
1
2
22
3,629
Your cashier today was self.
Image from Ryan Buell (@ryanbuell)
6
1
22
3,642
Inclusion is a start, but we can't stop there. How can we ensure people feel safe, welcomed, celebrated, and cherished? @FrancesFrei @annemorriss
Nathan W Pyle (@nathanwpyle) profile pictureNathan W Pyle
@nathanwpyle16 Aug 2022
❤️
Image from Nathan W Pyle (@nathanwpyle)
2
9
Magic.
Jay Pitter (@Jay_Pitter) profile pictureJay Pitter@Jay_Pitter24 Jul 2022
Yo-Yo Ma performing a duet with birds in the forest exemplifies what it means to re-entangle ourselves with nature. ✨ aeon.co/videos/yo-yo-ma-perf…
Yo-Yo Ma performs a work for cello in the woods, accompanied by a birdsong chorus | Aeon Videos

Yo-Yo Ma performs a work for cello in the woods, accompanied by a birdsong chorus | Aeon Videos

A stirring outdoor performance intertwines Yo-Yo Ma’s cello with the joy and mysteries of birdsong

aeon.co
4
An ominous and prophetic summary from the dissent: “A State can thus transform what, when freely undertaken is a wonder into what, when forced, may be a nightmare.”
7
Let’s channel Frederick Douglass, Gloria Steinem and John Lewis. We are playing the long game, and we will win.
1
2
Load more