Steve Guttbinder (@sguttbinder) profile picture

My twitter account for CS issues and contests. Not exciting for recruiters or the dater app type.

Oakland
Joined March 2011
Photo by Steve Guttbinder (@sguttbinder)Photo by Steve Guttbinder (@sguttbinder)Photo by Steve Guttbinder (@sguttbinder)Photo by Steve Guttbinder (@sguttbinder)Photo by Steve Guttbinder (@sguttbinder)Photo by Steve Guttbinder (@sguttbinder)Photo by Steve Guttbinder (@sguttbinder)Photo by Steve Guttbinder (@sguttbinder)Photo by Steve Guttbinder (@sguttbinder)Photo by Steve Guttbinder (@sguttbinder)
I can’t tell what’s worse… @eightsleep’s product team pushing out a firmware update that’s bricked the multi thousand dollar purchase of thousands of users… or being ok with their CS team suggesting to buy an entire new system without even knowing the extent of the issue.
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And big shout out to “Kat” who by far was the worst support representative I’ve had to deal with in years. From gaslighting to negligence, Matteo, that person should NOT represent your brand that you’ve worked so hard to build.
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Replying to @MenTourPilot
@MenTourPilot you might want to pull your latest short about the “altercation” where the copilot “might have” attacked the other copilot. As a long time fan who has admired your work… this is fearless feedback to help mitigate the damage that this video just did to your brand.
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The @Muse and @1Password integration cannot come fast enough!!! Once that goes live… Muse will be able to reach its true potential!
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Andddd Macs have Genlock now!!!
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Replying to @senabluetooth
@senabluetooth have you guys discontinued the Talkie? Seems like you removed it from your website (which used to be in the Outdoors section). Concerned if this means that it won't receive any more firmware updates.
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FYI... @blueapron this is the BEST UI/Copy update you've every introduced. Your new email subject line of "Your cart has been created" to give a heads up to users that they should go visit and populate their cart is the best CTA I've come across in a while. HT to the PM!
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Not gonna lie... very excited to see the amazing things that come out of the benefits of V3 of @Astropad's #RockPaperPencil paperlike screen protector and special  Pencil Pro tips! Best feature... the static clings make it removable!
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Replying to @ankurjain_2
@ankurjain_2 Hey @BiltRewards! Got some fearless feedback for ya... 1) You guys have made the term 'Autopay' a jargon word that confuses even your support staff...
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Now THIS is what AI in @googlemaps was made for! Finding two stores you need to go to that are right next to each other! #askmaps
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Replying to @thepointsguy
@thepointsguy @ankurjain_2 @BiltRewards Bilt “big banks” it in the worst way and does not award any points for tax payments… which of course is buried in their terms. High five for a terrible experience when the brand is focused on building a community that’s trustworthy.
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@ShimonPro @CNN FYI, both “people” are pilots; this should say a “captain” and a “first officer”.
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Hey @SAS! Thanks for cancelling our international flight that we had booked for over a year the day before we leave... you really made this one special.
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Thirsty for 💰 and delicious Pepsi Zero Sugar? Tap below to post #PepsiTasteWins + #PepsiEntry + @Pepsi for a chance to win cash prizes throughout the game. U.S. res, 18+. Ends 2/8/26, 9:45pm ET. Rules: bit.ly/4sPVh5F
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🚨LAST CALL🚨This is your chance at winning $25K! Tap below and post to enter for your shot at a game day payday! #LaysSBLX #entry @lays NO PURCH. NEC. 50 US/DC, 18+ (19+ AL/NE). Ends 2/8/26. Limit 2 Entries total. RULES: bit.ly/4bMYzjU

Want a chance to win?

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I choose taste! This is my #PepsiEntry for a chance to win $25K playing the @Pepsi #PepsiTasteWins jackpot! Tap below and post to enter to win yourself! U.S. res, 18+. Ends 2/8/26, 9:45pm ET. Rules: bit.ly/4sPVh5F
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One thing you probably didn't notice about the new @BiltRewards 2.0 premium card (Palladium @ $495 a year) is the 90 day Price Protection benefit... which doesn't exist (to my knowledge) on the Chase Sapphire Reserve or American Express Platinum cards. FYI @thepointsguy
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Replying to @macbartender
@macbartender whatever is going on with Bartender 6 and it's mouse possession... it's driving me CRAZY to the point where I don't think it's usable anymore. Tell me this is on your radar because... IT IS BAD - and I say that on behalf of every Tahoe User who used to love it.
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Replying to @tweethue
@tweethue Hey Hue team! Posting here as a PSA for the public and sadly not great news for your engineering team... but the latest Hue Bridge Pro firmware definitely did NOT fix the pulsing white light it was supposed to...
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BLACK FRIDAY ALERT 🚨 Free giveaway + insane discounts from Fanttik! They're giving away a variety of products including10 e-gift cards of varying values, 5 air pumps, 5 screwdrivers, and 15 15% off no-threshold coupons ect. Link 👇 fanttik.com/pages/black-frid… #giveaways #fanttik
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Hey @monarch_money! Just sent you a thread of issues I'm hoping (along with probably everyone else who uses your app and wants to have a true 'shared' partner experience) you can address. DM if you have any questions!
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