AWS Senior Partner | CRM | Cloud | Strategy | Product Mgmt | Sales | Machine Learning | AI | Analytics | IOT| Tweets are my own.
California, USA
Joined June 2009
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Shefali Dua (she/hers) @awscloud #reInvent retweeted
🚨 Anthropic just showed a 27-minute workshop on how to actually do prompts for Claude.
Taught by the people who built it.
Free. No registration. No paywall.
I've seen $300 courses that don't cover what they teach in the first 8 minutes.
Watch the session
Shefali Dua (she/hers) @awscloud #reInvent retweeted
Thank you @uclaanderson for spending the day with us☀️😁 We trust your visit was an insightful and wonderful experience ❤️ Come back soon😉😎
#rlabs #makinghopecontagious #actionableinfluence #knowledgeexchange #uclaanderson #capetown #mitchellsplain – at Mitchell's Plain, South Africa
#hereataws #amazonconnect #machinelearning #launched 🚀🚀🚀 Amazon Connect Contact Lens now provides a machine learning powered capability for businesses to help identify top contact drivers by grouping customer conversations into…lnkd.in/gbaaA52r lnkd.in/gqnDNZYX
#hereataws #amazonconnect #launched 🚀🚀🚀 Amazon Connect Contact Lens now provides supervisor alerts on agent performance, enabling businesses to identify contacts (e.g., evaluation score < 50%) that require supervisors follow-up…lnkd.in/gcXY8cdd lnkd.in/gbK_P9Fd
#amazonconnect #machinelearning #hereataws Checkout our new series of videos for Amazon Connect including Contact lens. Most videos are 7 mins or less to get you through a how to question 😎! Let us know if you have more question y…lnkd.in/ggiGYgwV lnkd.in/gktmSfXS
#recommendedreading #journeytothetop #leadership #bookclub Really enjoyed reading Chip Wars by Chris Miller. Top quote from the book for me is when back in time, Intel CEO Andy Grove asked Intel co-founder Gordon Moore, “If we got kicked out and the board…lnkd.in/gXQVQ73R
#hereatAWS #epic #leadership Big fan of Nir Eval's "Become indistractable" strategies especially Timeboxing! Check out the full article. Trending with my epic EQ affinity group on boosting emotional intelligence, resilience and success. lnkd.in/g-J8yyYE
#hereataws #machinelearning #amazonconnect #aws Check out how the Kentucky Transportation Cabinet’s (KYTC) Department of Vehicle Regulations (DVR) reduced call hold time and improved customer experience with self-service virtual ag…lnkd.in/d9aa9W3E lnkd.in/dzwz57xF
#contactcenter #machinelearning #amazonconnect #CaaS AWS rated as market leader for its product Amazon Connect on Forrester Wave CaaS Q1 2023 for its speed of innovation, modern architecture and lauded for its AI capabilities ! Check out the full report -…lnkd.in/dXDtNphc
#hereataws #amazonconnect #machinelearning #contactcenter #voiceai Checkout the 7-min video on How California Department of Motor Vehicles (DMV) is modernizing their Customer Service Center by adopting world class solutions to bett…lnkd.in/gjRpMumY lnkd.in/gH5_Ju-V
Join Michael Wallace, Americas Solutions Architecture Leader for AWS, at #EnterpriseConnect to learn about the latest features and enhancements in Amazon Connect.
Learn more → lnkd.in/gxrM2sTa lnkd.in/gzDYfqaF
#hereataws #enterpriseconnect #amazonconnect #machinelearning I'm excited to participate at the conference this year. Meet the AWS team at Booth 1161 and check out the AWS keynote with Dilip Kumar, Vice President of AWS Applications on Wednesday to learn…lnkd.in/gx45YDWe
#amazonconnect #machinelearning Looking forward to an AWSome webinar tomorrow at 8:00 am pst! RSVP here lnkd.in/gq3iTt5d to save a spot ! lnkd.in/gA4gCZdM
Check out how #amazonconnect #customerexperience helped DXC transform contact centers and improve customer experience! Value Delivered Stats
-> 45 Contact Centers
-> 350+ Customers
-> 8000+ Agents
-> 28 Languages lnkd.in/gkjkYZvd
#hereataws #amazonconnect #machinelearning Your are invited🤗 to join my team on 03/01, Wed for a 60-minute live info-session on "10 Ways to Maximize Business Performance with ML-Powered Insights using Contact Lens for Amazon Connect". Session will start…lnkd.in/gkMZ8ytD
#amazonconnect #machinelearning #hereataws Join the Amazon Connect Solution Architect team for a free workshop with two days of in-person, hands-on building, where you’ll learn to deploy Amazon Connect, set up a contact center, and…lnkd.in/gj-G8hHj lnkd.in/g3a4btBB
#hereatAWS #amazonconnect #machinelearning #launched #africa #capetown #cpt 🚀🚀🚀 We are super excited to share Contact Lens for Amazon Connect now provides conversational analytics in 🌍🌍🌍Africa (Cape Town) region. This launc…lnkd.in/gGYv_8Tg lnkd.in/gyFeG6nb
#hereatAWS #amazonconnect #machinelearning #launched 🚀🚀🚀 We are super excited to share Contact Lens For Amazon Connect now provides APIs that enable you to programmatically manage rules for Contact Lens’ conversational analytics…lnkd.in/gWP7cjdn lnkd.in/gz3JR2tP
