Gordon Smith (@smithgme) header
Gordon Smith (@smithgme) profile picture

Rarely here. Find me @skift ✈️

Lisbon
Joined April 2011
Photo by Gordon Smith (@smithgme)Photo by Gordon Smith (@smithgme)Photo by Gordon Smith (@smithgme)Photo by Gordon Smith (@smithgme)Photo by Gordon Smith (@smithgme)Photo by Gordon Smith (@smithgme)Photo by Gordon Smith (@smithgme)Photo by Gordon Smith (@smithgme)Photo by Gordon Smith (@smithgme)Photo by Gordon Smith (@smithgme)
This incredible approach into Heathrow today gave me a greater appreciation for my three hour delay. Low and dense freezing fog making mischief with the schedules 🥶
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There are a total of 14 bespoke modifications to the off-the-shelf @JamcoAmerica Venture, making this a unique product for #KLM. Roll-out across all 31 777-200 and -300s is due within 12 months(!) subject to supply chain.
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KLM design team listened to feedback from frequent flyers who said they wanted more customisation of their seating experience. This has resulted in a rather exciting panel of options which i'll be sure to sample on this 11hr flight down to Cape Town.
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The biggest difference vs the 787 is addition of a sliding 'door'. As you can see it's super lightweight and remarkably thin compared to rival products. It doesn't reach the floor but still offers a decent degree of privacy. #klm
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Exclusive: Here's a first look at KLM's brand-new business class seat on the 777-300. It's a modified Jamco Venture platform and an evolution of the product found on the 787-10. #klm
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Making an early exit from @IATA tomorrow night to join @aix_expo on Tuesday. I’ll be moderating a panel discussion at 2pm in the CabinSpace Live theatre for @inflightmag. Join us if you can. ✈️
Don't miss out on #AIX2023 and the #CabinSpaceLive, featuring sessions with cabin interiors thought leaders including @ValourLtd @flyingdisabled @PilotinDave @_ben_griffin @smithgme @CoStreichert @inflight_editor and many more. View the programme and plan your show:
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Good morning from Schiphol! On my way to Istanbul for the @IATA AGM. Excellent security experience (through in <3 min) let down by subsequent 20 min queue for passport control, even for e-gates. Slightly patchy performance but huge improvement on last summer! #iataagm #paxex
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Super sloppy from @British_Airways this evening 👎🏻 150+ pax waiting at LHR on BA1318 (now over an hour late) but despite three agents in position, not a single tannoy announcement to update or apology for the delay. Occasional courtesy message would be a very easy #paxex win.
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The creeping realisation 20 minutes into the ‘Fast Track’ security queue @HeathrowAirport T3 that the regular line is moving significantly faster. Time for some T5 style real-time data to help make informed decisions? #paxex
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Fun role reversal today in Valencia. Ryanair pax swan from terminal to aircraft via a jet-bridge 💃🏻, while @British_Airways pax are left to stand on the stairs for 20 minutes as a single bus shuttles back and forth to the remote stand 😒
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It might feel small fry, but if this trend is compounded, then Twitter and by definition the wider social media #paxex on this platform is in serious trouble.
Since Twitter has changed their conditions, our customer service by direct message on this network is unavailable. Our servicing teams remains available on our other channels bit.ly/3oPKCLP We thank you for your understanding.
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