Here’s the truthful answer that every operator is unwilling to give. The “proprietary risk management” they are unwilling to share is they slash winning bettors limits and multiply losing bettors limits. They pretend to care about problem gambling but this practice clearly contradicts that. Problem Gamblers are their greatest customers. Winning gamblers they hate. Seems like a profitable simple solution in an open free market. This isn’t an open and free market. These are privileged licenses and we need answers. I urge the @MassGamingComm and other state regulatory bodies to request data from operators not only on why each account is getting limited, but also why certain accounts are having their limits doubled, tripled, 10x etc… For a customer with 10x limits, how does the operator determine if the customer is a problem gambler or not. I’m guessing the findings will show that operators have been acting in a predatory manner towards both extremes of customers. Standardized guaranteed house limits to ALL customers with a rare boost to a VIP who is NOT a problem gambler should hopefully become the new norm. This will of course require operators to hire talented bookmakers which the industry is severely lacking.