@takecsa

We provide #consumers with a voice to help drive improvements in #customerservice! Founded by @martinnewman the Consumer Champion

customerserviceaction.com
Joined August 2019
  • Tweets1.3K
  • Following60
  • Followers1.8K
316Media
Delighted to be chairing #Savantecom in London again. And at the magnificent Dutch Hall in the city. Great presentations, conversations and insight ahead. #ecommerce #customercentricity
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Customer Service Action retweeted
Which?@WhichUK31 Mar 2022
Some energy companies also have automated phone lines you can use to submit meter readings, people can also try calling these numbers or emailing if they can't submit readings online. [2/2]
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Customer Service Action retweeted
Which?@WhichUK31 Mar 2022
IMPORTANT FOR #MeterReadingDay Hearing lots of reports from people struggling to submit meter readings because their energy firm's website is down. If you can't submit - take a photo of your meter reading so you can prove when it was taken. [1/2]
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Customer Service Action retweeted
Which?@WhichUK13 Jan 2022
How to spot a fake review ⬇️ Don't rely on ratings — READ the reviews 👀 Check the date — has there been a surge over a short period? 📈 Be wary of lots of 5 and 1-star reviews ⭐⭐⭐⭐⭐
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Less than 48 hours before #RetailWeekLive21 starts in London! We're delighted to be among fine company as media partners, and @soult and @Bartlett_96 look forward to seeing you there! 👋 live.retail-week.com/
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Customer Service Action retweeted
Which?@WhichUK6 Jul 2021
⚠ SCAM ALERT | Watch out for this NHS COVID vaccine passport scam that's been doing the rounds. It looks like it's linking to a genuine URL, but in reality, it's a slick phishing website designed to steal your personal and financial details.
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Customer Service Action retweeted
Which?@WhichUK30 Jun 2021
Have you booked a holiday to a green watchlist destination? which.co.uk/news/2021/06/whi…
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Customer Service Action retweeted
Report Fraud
@reportfrauduk25 May 2021
Ever received a text message that you weren't quite sure about? Maybe it asked you to "verify" your personal or financial details? You can report suspicious text messages by forwarding them to 7726. #CyberProtect
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Customer Service Action retweeted
Which?@WhichUK1 Apr 2021
🚨How this WhatsApp scam works 1. You get text 2. Then a WhatsApp message from a friend asks you for the code. DO NOT SEND Your friend's WhatsApp has been hacked – now you're the target! If you share the code, the scammers will hack yours too. Sign up for free scam alerts⬇️

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Customer Service Action retweeted
Rach H@BrassoLasso11 Mar 2021
Replying to @takecsa
Really grateful for your help via the website thank you. Definitely put my mind at ease thank you 🙂
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Customer Service Action retweeted
Which?@WhichUK20 Jan 2021
🚨The COVID-19 vaccine will always be available free of charge. If you receive an email, text message or phone call claiming to be from the NHS and you are asked to pay for the vaccine or provide bank details, this is a scam. For more advice on how to spot these scams ⬇️

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Customer Service Action retweeted
Which?@WhichUK5 Nov 2020
Ever received damaged goods in the post? Even if it was the courier who damaged your goods you should complain to the retailer, not the courier service. This is because your contract is with them. Your consumer rights if you receive damaged goods ➡️ which.co.uk/consumer-rights/…
The Sun
@TheSun4 Nov 2020
Hermes driver caught launching parcels into van ‘as hard as he could’

Hermes driver caught launching parcels into van

A HERMES driver was caught launching parcels into a van "as hard as he could" by a shocked dad. Wayne Millin watched as the courier hurled the packages into his vehicle outside a Co-op.

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Customer Service Action retweeted
M&S News
@MandSnews2 Jul 2020
Proud to be one of the 20 retailers who've committed to working with @the_brc to tackle #climatechange and achieve #NetZero before 2050, today. 🌍💚
The British Retail Consortium@the_brc2 Jul 2020
Today, we are launching a declaration to develop a ground-breaking action plan to decarbonise retail ahead of 2050! Bringing together 20 major retailers to combat climate change. Find out more below! #NetZero #BetterRetailBetterWorld #SDG13delighted♻️🌍💡 brc.org.uk/news/corporate-af…
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It's time for #rantorrave! This week: Where do you do your Christmas shopping? #Christmas #retail #consumer #Customer
39%Online retailer
18%Ebay/Other 2nd hand site
31%High street
12%High street last minute
158 votes • Final results
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Although this unfortunate error has left many customers justifiably stressed and concerned, Vodaphone seems to be addressing the problem quickly. Share your good/bad customer service experiences here: customerserviceaction.com #rantorave #customerservice bbc.co.uk/news/business-5003…
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It's time for #rantorrave! This week: what's the best #Christmas advert? #blackfriday
10%Tesco
40%John Lewis / Waitrose
0%Sainsbury's
50%Aldi
10 votes • Final results
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And the second #rantorrave: what is the #worst high street department store?
43%Harrods
13%Fortnum & Mason
27%Fenwick
17%Liberty
30 votes • Final results
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It's time for #rantorrave! This week: what's the #best high street department store?
57%John Lewis
22%Debenhams
12%House of Fraser
10%Selfridges
51 votes • Final results
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Customer Service Action retweeted
Consumer Focus TV and FM@Consumer__Focus18 Nov 2019
"Messages are missed, questions are unanswered, and your consumer base will feel ignored." Host of our podcast, Martin Newman, writes about why there has never been a greater need for Consumer Service Action (@takecsa). Find out more here: martinnewman.co.uk/why-there…
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And the best online card retailer? #rantorrave
17%Funky Pigeon
83%Moonpig
0%Card Factory
6 votes • Final results
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