Hively (@teamhively) profile picture

Hively

@teamhively

Real time customer feedback & employee rewards. Hively is the simplest way to motivate your team to keep your customers happy!

 Portland, Oregon
teamhively.com
Joined March 2011
  • Tweets546
  • Following840
  • Followers514
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Photo by Hively (@teamhively)Photo by Hively (@teamhively)Photo by Hively (@teamhively)Photo by Hively (@teamhively)Photo by Hively (@teamhively)Photo by Hively (@teamhively)Photo by Hively (@teamhively)
Hively's reporting capabilities have just received a big boost teamhively.com/2681-feature-….
The next time you log into Hively you’ll notice that a few things have changed. Read about it here: teamhively.com/2650-hively-f…
Rating Requests have a new home within Hively. Introducing the Rating Request Hub Page! teamhively.com/2642-new-feat…
We're giving Rating Requests a revamp, starting today with the introduction of Rating Request Templates teamhively.com/2634-new-feat….
We've just launched our Referral Program! Read all about it here teamhively.com/referrals
You can now add custom fields to your Hively feedback page! Check out this blog post for details: teamhively.com/2432-new-feat…
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My answer to How do you typically gather feedback from customers? quora.com/How-do-you-typical…

How do you typically gather feedback from customers?

Jessica Drake's answer: “Keep it simple” in a nutshell, is the best answer to feedback - both for yourself and the customer. From the customer’s point of view - you’ll get more feedback from people...

quora.com
My answer to How does filling out a customer service survey effect the representative? quora.com/How-does-filling-o…

How does filling out a customer service survey effect the representative?

Jessica Drake's answer: This will depend on a lot of factors but generally: * good feedback is of course a great morale boost especially if there’s praise for a specific action which was well...

quora.com
My answer to Do companies actually utilize the survey feedback that we submit at the end of a customer service call? quora.com/Do-companies-actua…

Do companies actually utilize the survey feedback that we submit at the end of a customer service...

Jessica Drake's answer: Absolutely they do! I can answer this from two perspectives: I run a customer feedback tool called Hively and have a lot of contact with our customers using the product and of...

quora.com
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Thanks very much for the feedback Stephen @thetnsgroup, great to hear we're making a difference! secure.teamhively.com/rating…

Some great customer feedback

this tool is amazing guys, keep up the good work! Our team is has increased our reviews using this tool and everyone loves it.

secure.teamhively.com
Thanks very much to Alex @askbis for the feedback! secure.teamhively.com/rating…
Some great customer feedback

Some great customer feedback

Hively is fantastic. It allows the team to know and be notified when our clients are very satisfied with our service and it's also a moral booster when we see the good ratings come in. As well, it's...

secure.teamhively.com
We've made some workflow improvements for Admins, especially those on larger accounts. More details here teamhively.com/2405-workflow…
Well Tanya @muldoonsown, you've just made our day too :) secure.teamhively.com/rating…

Some great customer feedback

Love getting my random Hively ratings! Makes my day :)

secure.teamhively.com
Loving the positivity from Emmanuel at @artechinfo. This is what great #CX is all about! secure.teamhively.com/rating…

Some great customer feedback

I think Hively is a great tool to help keep feedback going between our contractors and those assigned to them. It is great to know how your contractors feel about you and areas for which one needs to...

secure.teamhively.com
Thanks to Don at Team Zimmerman Alaska for the feedback, glad it's been mostly smiles! secure.teamhively.com/rating…

Some great customer feedback

We have used Hively for years and appreciate the simple way to get feedback from our clients and customers. We have only had a couple of unhappy faces over the years. Mostly smiles🤓f

secure.teamhively.com
Thanks Christina! teapaw.org/CXBurns/status/9055006…
Thanks to Marivic at @MontPac for the feedback, we love hearing how Hively is making a difference to customers secure.teamhively.com/rating…

Some great customer feedback

It's been a great tool for our Company to see clients' satisfaction with our services. It also is a platform used to be aware of service/client issues and jump on them and resolve immediately before...

secure.teamhively.com
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Well this is meta - this new feature helps you share your best @teamhively feedback on Twitter and Facebook teamhively.com/2396-social-s…
We've updated our financials to give you clearer invoices and better access to your payments history. More info here teamhively.com/2392-new-bett…
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