Josh Friedman

The board doesn't ask "did everyone get trained." The board asks "can we execute next year's strategy." Different questions. The second one can't be answered in headcount terms. (Long-form in reply.)

The annual engagement survey runs. The number moves 3 points. The deck goes into a shared drive. Zero talent decisions in the next 12 months reference any of it. That's not a survey problem...it's an architecture problem. Full piece: skillsdb.com/blog/engagement…

1,200-person services firm. Conservative model on hidden bench capacity: $2-3M/year. Most CFOs have never seen this number because the system that produces it isn't in their stack. Math in the blog (in reply).

Completion is whether the operator sat through the training. Currency is whether the operator can run the cell to spec, against the SOP revision in force, on the night shift, today. Different questions. Auditors care about the second one. (Article post in reply.)

5 things a skills platform does that HRIS & LMS can't. Check out the attached carousel. Short version: capability concentration, cross-section staffing, currency vs completion, survey-to-action, forward-look capacity. Questions the system should answer, not features.

A tab is not a system. A field is not an engine. Your HRIS or LMS has a skills tab. It does not have skills intelligence. Read more: skillsdb.com/blog/hris-lms-n…

Customer reaction to the launch this week: "Where did our migration project go?" The data carried over. The new surfaces work against it. No flip-the-switch event. Destabilizing in a good way.

The whole game in one line: Questions that used to take a week now take a query. That's the shift the new SkillsDB ships.

18 months in the build. Rebuilt from scratch. 18 years in the making. Skills intelligence as infrastructure, not a feature. Monday.

Really proud of the team at @accessfund in working with @SenatorHick to get a unanimous vote approving an amendment protecting climbing on public lands!

Need some help…our enterprise customers use MS Teams, Slack, email, sometimes SMS for support…is there a product that allows our CS team to use one app/screen to consolidate all of the various channels in one place? Front doesn’t work with Teams. Intercom? Freshworks? Others?

Proud of @accessfund today! We helped craft and get introduced a standalone bipartisan bill in Congress for the federal protection of climbing in Wilderness. This will go a long way to sustainably protect climbing & outdoor recreation on federal land. accessfund.org/news-and-even…

This post quite literally changed my life, and is one of the best pieces written on the internet. Thought I'd share it since I'm constantly telling people about it anyway. You're welcome. waitbutwhy.com/2015/12/the-t…

Fubo.tv is the worst product with the worst customer service of any product on the internet. Signed up for a free trial for a match that didn't work. Thought the trial was a month, but got charged after a week. Called for a refund and they refused. Insane. @fuboTV

Eleven, the company I cofounded 20 years ago, has sold. We recently passed 10K properties w/ 1.5M doors in 50+ countries, 7B auths/yr, 40 FTEs, significant revenue milestones, many years of positive cashflow & a >13x investor return. Proud of our team! elevensoftware.com/news/elev…

Proud what we built at @NedSpacePDX over the past 12 years, with hundreds of founders/companies, lots of fundraising rounds & ~12 exits from members. Even helped update City of PDX econ-dev strategy. We sold the biz to Jorge from @vive_nw. Baton passed! siliconflorist.com/2021/04/2…