think big, tell patient stories. Traveller & photographer. I help startups build better digital healthcare and life science products, faster. Views are my own.
London, England
Joined March 2009
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Today we issued formal complaints to @airarabiagroup and @AJET_TR to drop @bookingcom as their partner Go to Gate are embezzling refund money from flight refunds.
How do we know this? We called the airlines at the same time as calling Booking.com where they lied.
Now 40 mins, call 28 over two weeks, @bookingcom
Still waiting to change flight. Constantly cut off.
SCANDLE!!!
@Tripadvisor take note. All #tourists should AVOID booking through @bookingcom.
CX is the worst I've every experienced. Treated like a peasant and muck!
Tim Daines retweeted
Now 40 mins, call 28 over two weeks, @bookingcom
Still waiting to change flight. Constantly cut off.
SCANDLE!!!
@Tripadvisor take note. All #tourists should AVOID booking through @bookingcom.
CX is the worst I've every experienced. Treated like a peasant and muck!
Now in the que a 3rd time, call 28, this morning as flights cancelled @AJET_TR.
Repeatly told to be connected to another team @bookingcom.
DISCONNECTED, DISCONENCTED, DISCONENECTED
Appauling. What is the point in paying for those CX Managers who have failed to design for this!
Phenomenal episode. The themes of testing ideas, starting small, and pushing through rejection landed hard for me because I lost everything in the UK, moved to the Middle East, and had to rebuild from zero. This one felt true @StevenBartlett!
podcasts.apple.com/gb/podcas…
Now 40 mins, call 28 over two weeks, @bookingcom
Still waiting to change flight. Constantly cut off.
SCANDLE!!!
@Tripadvisor take note. All #tourists should AVOID booking through @bookingcom.
CX is the worst I've every experienced. Treated like a peasant and muck!
Now in the que a 3rd time, call 28, this morning as flights cancelled @AJET_TR.
Repeatly told to be connected to another team @bookingcom.
DISCONNECTED, DISCONENCTED, DISCONENECTED
Appauling. What is the point in paying for those CX Managers who have failed to design for this!
Now in the que a 3rd time, call 28, this morning as flights cancelled @AJET_TR.
Repeatly told to be connected to another team @bookingcom.
DISCONNECTED, DISCONENCTED, DISCONENECTED
Appauling. What is the point in paying for those CX Managers who have failed to design for this!
Appalling, BAD 🥶😱👎service 0/10 @bookingcom @bookingcomPA
@bookingcom_dsk2 Please pass on FULL airfare refund from #QatarAirlines, @qrsupport not just half the price paid! I waited 1hr+ on phone, then to be disconnected! Twice! No claims email offered #TrustPilot be aware.
Tim Daines retweeted
Appalling, BAD 🥶😱👎service 0/10 @bookingcom @bookingcomPA
@bookingcom_dsk2 Please pass on FULL airfare refund from #QatarAirlines, @qrsupport not just half the price paid! I waited 1hr+ on phone, then to be disconnected! Twice! No claims email offered #TrustPilot be aware.
Tim Daines retweeted
20 mins on hold still, call 28.....still no resolve, still no refund.
#TravelAlert #TravelDiaries #tourists
CUT OFF AGAIN! That was call 27
Here we go again, call number 28.
"All our agents are busy at the moment..."
..... @bookingcom we don't want you to have a great experience. We just want to take your money and make it impossible to get a refund. Have a nice day."
20 mins on hold still, call 28.....still no resolve, still no refund.
#TravelAlert #TravelDiaries #tourists
CUT OFF AGAIN! That was call 27
Here we go again, call number 28.
"All our agents are busy at the moment..."
..... @bookingcom we don't want you to have a great experience. We just want to take your money and make it impossible to get a refund. Have a nice day."
Tim Daines retweeted
CUT OFF AGAIN! That was call 27
Here we go again, call number 28.
"All our agents are busy at the moment..."
..... @bookingcom we don't want you to have a great experience. We just want to take your money and make it impossible to get a refund. Have a nice day."
Tim Daines retweeted
Another day in hell with @bookingcom.
On call 27, (cut off two times already calls 25 and 26) trying to change flights, trying to get my money back. TAKE TAKE TAKE - "the customer is at fault... me...again" apparently.
"We cannot do anything!"
#tourists #TravelAlert
Tim Daines retweeted
Kindly note that we don't have access to the flight system and therefore can only recommend getting in touch with the responsible team. teapaw.org/messages/compose?recip…
Tim Daines retweeted
Outcome of call number 19 - Hung up on by the advisor.
Told "Cannot refund your flight, you missed your flight" even though I was told it was a system problem @bookingcom side over two weeks ago.
All I'm trying to do is change my flight and get compensated for your mistake.
Tim Daines retweeted
Now 22.35 minutes into call number 19 with @bookingcom
"All our agents are busy"
Tim Daines retweeted
More lies, more misinformation from @bookingcom
Told booking.com would reschedule my flight by an agent almost two weeks ago, due to the middle-east challenges.
Now being told I cannot be compensated by @bookingcom and its my fault!
What a S**T show!
Tim Daines retweeted
And here we go again. Now calling an 18th time. Every call is a constant 'BLAME THE CUSTOMER'. Mis-informed, lied to, told to cover the cost when @bookingcom advisers told me the fault lies with Booking.com but cannot do anything.
Tim Daines retweeted
Hi Tim, unfortunately we're unable to assist with Flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677
Just watched another moment of my childhood come to an end. Thank you @HarrisonFordLA @IndianaJones for the adventures. Your films inspired me to build confidence to travel and see our ancestors around the world over 20 years. I hope the hat & whip return for more adventures.
🎉 🎇 Exciting news. Today I received my Facilitation Fundamentals workbook - thank you, Rebecca Courtney, @Jicecream and the awesome AJ&Smart team for the coaching.
To celebrate, here are 5 lessons I learnt when facilitating workshops to create Generati…lnkd.in/eGVuDyvp
Earlier this week I posted about whether learnings from Digital Hopsitals using AI could help startups learn about building successful innovative digital front doors. (lnkd.in/e5gw8dvY)
Here’s some great examples of applied…lnkd.in/e-Gz5EgX lnkd.in/eBDg9C82
Could this be the foundation for quicker digital front doors for the hospital and home? Now is the time for health and life science startups to maximize the efficiency of a digital front door with such initiatives from the NHS. Her…lnkd.in/eMwpfHMa lnkd.in/eRPXSH2n