unitQ is AI for quality — unify every customer signal, turn them into insights, and tie them to your KPIs, all in real time.
California, USA
Joined April 2018
- Tweets828
- Following618
- Followers220
- Likes97
Day 2 at the GDS CMO Summit in Austin was all about solutioning. @kristenribero and Simone Knight led the room through quick wins, building internal stakeholder alignment, and tapping customer data that's already living and breathing out in the world.
Your AI closed the ticket. How do you know the customer actually got helped?
0%Our AI vendor tells us
0%Resolution rate / CSAT
0%We review a sample
0%Honestly, we assume
0 votes • Final resultsAt #ELCAnnual in SF today and tomorrow. 👋
Lots of engineering leaders shipping AI agents into production. Our question: once that agent talks to customers, who's checking what it says?
Find our team at Fort Mason.
AI is clearing support tickets faster than ever.
Whether customers are actually better off? Nobody's answered that well.
We're building an honest benchmark with the teams living it. <7 min, $50 Amazon gift card for completing it.
research.unitq.com/dDY6BX
Customers spot 50% of product issues before internal teams do.
The time between a customer feeling a problem and the company seeing it? Skai Kang calls it the critical insights gap.
She joined @BlakeMichelleM on The Modern Customer Podcast to talk about closing it.
Most companies want to be customer-centric. The difference is whether they can see customer feedback clearly and act on it.
Skai Kang, VP of Customer Success at @unitQsoftware, shares how connecting customer feedback to business metrics helps companies move the needle and truly walk the walk.
Listen to the full conversation below.
youtu.be/hvOSBJFyFbA
Lots of unitQ folks on stage today. In Austin, Mike Krug, our Director of Product, joined the "When AI Becomes the Customer" panel at #ReutersMomentum with Cigna Group, Phillips 66 and Coty.
When an agent does the buying, friction becomes a lost sale nobody sees.
unitQ is live at CPO Summit in Burlingame.
Booth team on the floor: customer signals → action with AI.
Stage at 2pm PT: Christian on “Customer understanding is becoming an interface, not a job.”
Hyatt Regency SFO — come find us.
Sample 3% of support chats and call it a day?
That's not the whole picture — especially when humans, bots, and AI agents share the same queue.
unitQ Support QA scores every interaction in real time: agents + bots, custom scorecards, failed intents, missed steps, handoff quality.
If AI is answering customers, QA has to cover more than a sample.
unitq.com/products/unitq-sup…
We asked 160+ professionals if AI is coming for their jobs.
42% said it already has — research hiring slowed, roles going unfilled.
50%+ said execution-heavy work gets delegated first.
28% said early-career researchers feel it first.
One called it an "expertise drought."
We asked 160 professionals if AI is coming for their jobs.
42% said it already has, with research hiring slowed and roles going unfilled.
50%+ said execution-heavy work is delegated first, and 28% said early-career researchers feel the impact first.
One called it an “expertise drought.” Full study: unitq.com/blog/ai-is-coming-…
A major bank, a language app, and a pizza chain may have nothing in common on paper. But all three earned a spot on our 2026 Epic Awards list of the highest-quality apps.
The shared habit? They treat customer feedback as the input that sets the roadmap. unitQ CEO @cwiklund shares what that looks like in @Forbes → forbes.com/councils/forbeste…
AI was supposed to give researchers time back. 77% of people using AI say it added to their workload instead.
So we built the Quality Research Hub — free kits, sample reports, and guides for doing more research with fewer people.
Plus a live study: is AI replacing researchers? 🔗interviewq.com/MAdcrz
