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We help companies design and build compelling customer experiences on any communications platform.

Chicago, IL
Joined April 2009
Photo by Versay Solutions (@versay)Photo by Versay Solutions (@versay)Photo by Versay Solutions (@versay)Photo by Versay Solutions (@versay)Photo by Versay Solutions (@versay)Photo by Versay Solutions (@versay)Photo by Versay Solutions (@versay)Photo by Versay Solutions (@versay)Photo by Versay Solutions (@versay)Photo by Versay Solutions (@versay)
Learn about how our team is getting the most out of containers in this new @BuiltInChicago feature with Senior Platform (DevOps) Engineer Tommaso Pozzetti. bit.ly/3BAv9AT #engineer #containerization #chicagotech
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Take a deep dive into automated testing at Vail Systems with Matt Wood, Manager of Test Automation, in this new @BuiltInChicago feature. bit.ly/3CVC74u #testautomation #softwaretesting #builtin
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Being Chicago-based means supporting one’s community, and @ChiFirstFund offers the opportunity to do just that. With our collective employee and company-matched donations, we’re proud to help ensure a strong education for the children in our community.
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Learn how our A.I.Connect partner Versay brings machine learning and advanced analytics to self-service applications running on the Avaya Aura Experience Portal, offering a detailed portrait... avaya.com/blogs/archives/201…
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Laugh O' The Day: #BlackPanther fans have been calling into Wauconda, a Chicago suburb, yelling, "Wakanda Forever!" bit.ly/2olo1ne
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It's not too late to register for tomorrow's AVIxD Brown Bag with David Attwatter "Hanging out with Alexa" bit.ly/2tjb6r9
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#SpeechTEK 2017 Sunrise session "Chatbots vs. Voicebots" - slides are now up on Slideshare! bit.ly/2pA9h7g
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Tools make it easy to create dialogs but do not guarantee good dialog design. (McTear - Chatbot session) #speechTEK
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Come to the Annual Meeting in the Madison room #SpeechTek
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Panel talk: conversations have no errors! @CIcon2017 #CIcon2017 #AI #HCI #human #machine #dialogue #chatbots
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Speaking 9/19 at #BigD15 on "Going Solo: Design and Productivity Techniques for the Team of One" Hope you can come! ow.ly/QPyaT
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IVR Performance & Testing solutions from Speechtek @cyarasolutions @IRPrognosis @versay bit.ly/1IyNJVH
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"A service designer at every table, where decisions affecting people are made" I share your dream too, @georgeaye #sxchi15 wonderful talk.
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Next Tuesday, join us for the next @avixd Brown Bag for a roundtable discussion post #SpeechTEK ow.ly/QwoYK
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"We don’t manage containment, we manage self service success." #SpeechTEK #CustSE #CRMEvolution
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Service is not doing what is required of us. Service is doing more than is required of us.
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These staircases are works of art: bit.ly/1GDPMwo
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Synchrony Financial Named a Top Call Center by BenchmarkPortal newsroom.synchronyfinancial.…
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