WordPress Support as a Service. Right-sourced, tier one technical support for WordPress plugin owners.
Joined March 2016
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Why tagging your support request is critical. Automation is here - wpsaas.net/customer-support/… @ClintBoulton @helpscout @zendesk
Pro Tip - Only allowing support request to be submitted by account holders from the account page will reduce your support request by 5%. #efficiency #custserv
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Improve your response times and save money by tagging your help desk request. #saas #CustomerService #custserv #startups @helpscout resolveops.com/save-money-by…
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Learn how to communicate your status in a crisis and why. #saas #CustomerService #custserv #startups @helpscout resolveops.com/how-to-commun…
Congrats @johnturner ! We are happy to have been a part of the journey early on! #scaleup #wordpress #Growth
Welcome @SeedProd to the WPBeginner Family of Products - wpbeg.in/2Ck1u2W
^^ To keep up with tradition, we're making the Ultimate lifetime plan available for very limited time!
#WordPress
Our founder was interviewed on the Productized Podcast with Brian Casel where we discussed Customer Support for #WordPress.
wpsaas.net/podcast-talks/wps… @CasJam
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"Diversity and inclusion are difficult to discuss because lots of emotions are involved any time you’re talking about identities, power and privilege." 👉 hlp.sc/2uz7al3
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15/ A $9/mo customer is an entirely different customer than a $99/mo customer. All price points are not create equal. Low-ARPU customers are not only the most price-conscious, they’re almost universally the neediest. Support costs alone can run you in to the ground.
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I sent out a tweet that got over 750 RTs, so I figured I should write a post: "The Real Cost of That Easy-to-Build Feature” scottbolinger.com/the-real-c…
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Customer service isn’t a money pit. Customer service investment directly results in increased revenue for enterprises. Great service creates great reviews which bring in those seeking out better service.
#cusrtserv #CX #FactOfTheDay
Amazing real talk - no fluff - presentation by @bigbenramsden founder of @gfchart on the Business of WordPress plugins. #WordPress Quality components, Outsourcing benefits and mananagent. It's all there.
Simply updating your #WordPress plugin resolves a significant number of issues. Before reaching out to support for help, update WordPress. your plugin or theme. You may save yourself some time.
#wordpressplugins #wpsaastips
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3 things to consider before using Subscriptions for your SaaS cloudswipe.net/blog/3-things… via @getcloudswipe
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Whether it is data mining, working on e-commerce sites or web based data entry using cloud-based applications, PBS is your online data entry company with the skill sets to get the job done. #dataentry #indexing #formprocessing #BPO #outsourcing #pune #india #documentmanagement
Pro Tip - Customers frequently have no idea what email address they are using for online services. Before you conclude that your fulfillment systems are at fault - ask the customer. @helpscout Are there any integrations for this?