BITM

Dear Mr Venugopal, we would like to clarify that the diversion to Chennai was precautionary due to a suspected technical issue and poor weather conditions. A go-around was instructed by Chennai ATC during the first attempted landing at Chennai airport, not because of the presence of another aircraft on the runway. Our pilots are well-trained to handle such situations, and in this case, they followed standard procedures throughout the flight. We understand that such an experience can be unsettling and regret the inconvenience the diversion may have caused to you. However, safety is always our priority. Thank you for your understanding.