
ALT A photograph of Becki a white woman, in her late 30s with wavy hair wearing a green jumper. She is smiling proudly and wears a 3D badge of the Global Donut Day logo. It is made up of a blue circle, a thick green hoop (shaped like a doughnut) and a yellow cube with rounded corners all in a horizontal line.

ALT A light blue background of the Passenger Assistance app. There is a dark navy strip at the top, with light blue text reading Newcastle to York, with an edit button on the far right. Below this is a list of dark blue text with a logo next to each point. The first has an ellipsis and then "as I'm Deaf please ensure staff write down/email instead of phone/speaking". The next logo is often a wheelchair user with an arrow to a seat and then "seat transfer". The next is a wheelchair users with a triangle outline signifying a ramp, and then "use of ramp". Below this is an outline of a briefcase with different geometric patterns, followed by "help with luggage". Next is an image showing a line boundary and a wheelchair, and then "request wheelchair space". Last is a line boundary and then two seats, and then "request companion seat (1 seat)". There is then a line and text that reads "luggage information. Number: 1. Size(s): medium".

















