@CSInsiderReport

Curated resources for the busy CS professional.

csinsider.co
Joined March 2021
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  • Following116
  • Followers140
19Media
What do customers want from their #CustomerSuccess teams?  Tune in to this week's Transforming Experiences in Customer Success #podcast to find out! Join @KristenHayer and Irene Lefton, CS Advocate & Author, as they discuss what works and what doesn’t. bit.ly/2Y8m1UY
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📹 Why should CEOs Invest in Customer Success? - bit.ly/3AYq2d9
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What does it take to become a customer-centric organization? 📽Watch this video to learn more about a thorough step-by-step framework that leads to a successful transition: buff.ly/32IxF8o #CustomerSuccess
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How do you meet your customer's expectations? @VembuDeepa talks about winning over customer expectations with estimation models and takes us through a sample estimation exercise. Click to read more! rocketlane.com/blogs/deepa-v…

Getting effort estimation right for customer onboarding

In this Implementation Stories session, Deepa Vembu, customer onboarding expert, talks about building estimation models, its four components, and a live example

rocketlane.com
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Happy Friday #CSFam, As you probably saw on our last newsletter, we are working on CS Insider 2.0🚀 Great things are coming! So, enjoy the summer and... #CustomerSuccess #CSInsider #CSFam
CS Insider retweeted
UserIQ@UserIQ8 Jul 2021
Is project management the key to unlocking your full #customersuccess potential? Come find out! Join Kate Current (@Novidea_soft) & Ashna Patel (@ascent_cloud & co-founder of @CSInsiderReport) for a conversation around all things task management. info.useriq.com/taming-your-…
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💥CS Show and Tell 💥 Featuring Natasha Evans, Director of Global Customer Programs at @SalesLoft on How to Ensure Your Customers Never Feel Alone Check it out here 👉csinsider.substack.com/p/how…
💥New CS Show and Tell💥 Featuring @TreyPraytor, Customer Success Strategy & Ops at @mondaydotcom on How to Create Alignment Between Sales and CS Check it out here 👉youtube.com/watch?v=hNzcBWJT…
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How a hospitality tech company leveraged customer and employee centricity during the pandemic 💥 Read more from Madelyn DePrey, VP of Account Management at @ALICEplatform csinsider.substack.com/p/fin…
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CS Insider Report #12 is out! 🎉🎉 Take a look 👀and make sure to sign up! 💥 csinsider.io/blog/cs-insider… #customersuccess #SaaS #CSInsider
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Have you signed up yet? 🗓️
CS Insider@CSInsiderReport4 Jun 2021
Happy Friday! 🥳 Guess what? CS Speed Mixer is back! 💥 Come join us & @CxNetworkOrg host a fun and different way to connect 1:1 with at least 8 CS Pro’s in under 60 minutes!🥳 When? Thursday, June 24th at 12pm EST/5pm BST/9 am PST Register here 👉 lu.ma/5ysa6zvr
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Our latest CS Show and Tell featuring Brian Nicholls, Vice President of Customer Success at @UserIQ Find it here 👉🏼 csinsider.substack.com/p/the… #CustomerSuccess #onboarding #CSInsider
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Make sure to join! 👇🏼
Kristen Hayer@KristenHayer11 Jun 2021
Hey @TSLCustomers, be a part of @strikedeck Radio's 100th episode! Join the live event where I will be discussing how to achieve customer-centricity through exec alignment w/ Sanjay Poonen (@spoonen) & Shreesha Ramdas (@shreesha). Click thru to sign up! bit.ly/3gp4xt7
We’ve reached lucky number 11! 🥳 And not only that. For this report, we are AMPED-UP to announce the winners of our big CS Insider Spring Giveaway. 💥Make sure to get the latest report here 👇csinsider.substack.com/ #CustomerSuccess #CSInsider
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Happy Friday! 🥳 Guess what? CS Speed Mixer is back! 💥 Come join us & @CxNetworkOrg host a fun and different way to connect 1:1 with at least 8 CS Pro’s in under 60 minutes!🥳 When? Thursday, June 24th at 12pm EST/5pm BST/9 am PST Register here 👉 lu.ma/5ysa6zvr
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Don't miss out on this upcoming webinar hosted by Practical CSM 💥 #practicalCSM #CustomerSuccess #CX #CXleadership
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Today is the day! 💥 What would you like to ask this panel? 🤔
CS Insider@CSInsiderReport21 May 2021
🚨Event alert🚨 "Now That's a Good Question!" on June 1st. With @DianaInCS @CatalystIO Jan Young and Russell Bourne from @TSLCustomers Join us! lu.ma/3mdge4n4 via @LumaHQ

Now That's a Good Question! · Zoom · Luma

You’re interviewing for jobs in Customer Success. There are loads of articles out there about what questions you should prepare to answer. But what about the…

luma.com
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9 days left... ⏲️ Have you signed up yet? giveaway.csinsider.io
CS Insider@CSInsiderReport4 May 2021
It's not Christmas yet but close enough... have you seen our Spring Giveaway? 🎁 We are really excited to launch our biggest Customer Success giveaway yet! More details here 💥 gleam.io/trOZc/cs-insider-sp…
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🎥New Tech Talk episode 🚀 @BrandonCestrone met with @rohanps21 at @SmartKarrot to talk about Operationalize and Scale Your Customer Success Efforts. Watch here👇🏼 youtu.be/46NaArAQx6E

Operationalize and Scale Your Customer Success Efforts with SmartKa...

SmartKarrot is an intelligent customer success platform designed to...

youtube.com
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I have been asked to create content for @CSInsiderReport revolving around Cross-Department Collaboration. If you’re in a department other than #CustomerSuccess and would like to help me/share ideas, let me know! #MarketingTwitter
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